Operations Associate

Job Description

About the job : Phox Health is transforming shipping logistics for healthcare organizations through a next-generation software platform that connects health system pharmacies, labs, and related departments with a network of medical couriers. The company focuses on improving accountability, visibility, and patient experience by addressing common issues such as delays, lost packages, and unreliable delivery.

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Role Description:

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Operations Support

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• Coordinate daily market operations
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• Verify routes, schedules, and staffing needs
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• Create and track air freight shipments
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• Assist with inventory tracking and replenishment (Phox Boxes, totes, etc)
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• Maintain operational checklists and SOPs
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• Track key operational issues and follow through to completion
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Backup Driver

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• Serve as backup driver when needed
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• Cover routes during employee absences
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• Assist with loading/unloading vehicles
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• Conduct company vehicle inspections and report maintenance needs
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• Ensure route documentation is completed accurately
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• Maintain company vehicle incident reports
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Facility Oversight

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• Conduct routine inspections of facilities and market locations
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• Check cleanliness, safety, and organization standards
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• Identify maintenance issues and coordinate repairs
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• Verify equipment is functioning properly
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• Ensure supplies and consumables are stocked
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Team Support

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• Assist with onboarding and training new employees
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• Provide coverage for operational gaps
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• Help enforce company policies and safety standards
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• Communicate operational concerns to management
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Customer & Vendor Relations

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• Communicate with contractors
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• Resolve routine service issues
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• Verify contractor performance and delivery schedules
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• Support customer service escalations when needed
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Required:

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• Valid driver's license with clean driving record and background check
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• Comfortable driving delivery vehicles
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• Strong organization and communication skills
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• Ability to work independently
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• Basic Excel/Google Sheets skills
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Preferred:

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• Logistics experience
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• Operational experience
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• Distribution or transportation experience
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• Supervisory experience
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Salary: $60k

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