Front Desk Data Entry Specialist

Front Desk Data Entry Specialist

RieLes Group is seeking a Front Desk/Data Entry Specialist to provide administrative, customer service, and data management support for the 66th Force Support Squadron (66 FSS) Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base. The specialist will serve as the first point of contact for M&FRC visitors and clients by managing front desk operations, answering inquiries, scheduling appointments and classes, maintaining databases, and supporting Transition Assistance Program (TAP) activities through Air Force systems.

Key Responsibilities:

• Provide professional reception and customer service support for M&FRC visitors and clients
• Answer incoming phone calls, determine customer needs, and direct individuals to appropriate program staff
• Greet visitors and provide information regarding M&FRC programs, services, and resources
• Schedule clients for M&FRC classes, workshops, and appointments
• Enter and maintain client information and program data in:
• Air Force Family Integrated Result Statistical Tracking (AFFIRST) system
• Department of Defense (DoD) Transition Assistance Program (TAP) systems
• Input TAP resources, schedules, and participant information accurately
• Send class/workshop reminder emails according to program timelines
• Maintain front desk appearance, including:
• Organizing chairs, materials, publications, and resources
• Reporting equipment issues
• Performing basic office upkeep duties
• Ensure clients complete sign-in procedures.
• Prepare monthly client usage and data entry reports.
• Maintain data entry accuracy of at least 85% within two business days

Required Qualifications:

• Minimum 1 year of customer service experience in a professional environment
• Strong knowledge and experience using:
• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Office Suite applications
• Web-based applications (Microsoft Edge/Chrome)
• Experience performing data entry and maintaining electronic records.
• Strong verbal and written communication skills
• Ability to work effectively with diverse populations
• Ability to follow instructions, manage priorities, and complete tasks efficiently
• Ability to work independently while maintaining professional customer service standards
• Understanding of military protocol, support organizations, and military family environments preferred
• Must maintain professional business casual attire while performing duties

Security Requirements:

• Must successfully complete required security screening, background check, and fingerprinting
• Must obtain and maintain access credentials, including a Common Access Card (CAC)
• Must complete required Air Force security and information assurance training
• Responsible for safeguarding Government property, equipment, and sensitive information
• Must comply with Privacy Act requirements under 5 U.S.C. 552a

Work Environment:

• On-site position at Hanscom Air Force Base, MA.
• Standard operating hours:
• MondayFriday
• 8:00 AM4:00 PM
• 30-minute lunch break between 11:00 AM 1:00 PM
• Contractor is not required to work federal holidays.

Applicants must provide:

• Updated resume
• Minimum of three professional references