Technical Support Associate
Virtual Vocations Inc
Providing essential support for end-user devices, the full-time Technical Support Associate will deliver hardware, software, and systems assistance remotely while managing a high volume of customer inquiries and collaborating with cross-functional teams. Key responsibilities Respond to high volume inquiries via email, phone, and other communication channels Provide hardware, software, and general systems support for end-user computers, troubleshooting issues and ensuring timely resolutions Collaborate with care center staff on technology systems and participate in the implementation of new care centers Required qualifications High school diploma required; Associate's degree or equivalent work experience preferred 1+ years of work-related experience; healthcare experience is preferred Strong understanding of Google Apps, NinjaOne, Salesforce, and experience with iOS, Android, Windows, and Desktop Mac systems Experience working in a remote workforce culture is a plus Understanding of HIPAA rules and regulations
Vacancy posted 2 days ago
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