Helpdesk Technician

IT Support Specialist

Pay Range: $17hr - $22hr

Requirement/Must Have:

• Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.
• Proficiency in troubleshooting Windows and iOS operating systems.
• Experience supporting enterprise software applications.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving and analytical skills.
• Strong customer service orientation with a focus on user satisfaction.

Experience:

• Minimum of 2 years of experience in IT support.
• Experience in a utility or field service environment is preferred.

Responsibilities:

• Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.
• Diagnose and resolve technical issues, escalating issues to other support teams when necessary.
• Maintain accurate records of support requests and resolutions in the IT service management system.
• Assist in training field workers on new technologies and IT systems to enhance operational efficiency.
• Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.

Should Have:

• Relevant IT certifications such as CompTIA A+, Microsoft Certified Professional, or Apple Certified Support Professional are a plus.
• Bachelor’s degree preferred.

Skills:

• IT help desk support.
• Hardware and software troubleshooting.
• Network connectivity support.
• Windows OS support.
• iOS device support.
• Enterprise application support.
• Documentation and ticket management.
• End-user training.
• Cross-functional collaboration.
• Customer service.

Qualification and Education:

• Associate’s degree in Information Technology or related field.
• Bachelor’s degree preferred.