General Manager

Overview CLS Living is committed to delivering an unparalleled resident experience and fostering an exceptional workplace environment. We are building a world-class team in a culture of positivity, creativity, and continuous growth. Our success starts with our people—and when our team thrives, our residents do too. Company Benefits & Perks: We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an unmatched Company Culture that values individuality and innovation The Job At-A-Glance CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners. Key Responsibilities Staff Development & Leadership Build, lead, and develop a high-performing team that embodies the values and culture of CLS Living. Foster a collaborative, positive, and professional environment for both staff and residents. Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations. Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community. Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement. Property Administration Oversee daily operations, including leasing, maintenance, customer service, and vendor management. Implement and refine systems and procedures to drive operational efficiency and reduce costs. Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety. Ensure compliance with all legal, regulatory, and company policies. Financial Performance Maintain occupancy rates at or above 99% and collections at or above 98% of potential income. Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting. Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively. Analyze financial reports, manage budgets, and provide regular variance and performance updates. Oversee and manage timely execution of payroll, invoicing, and hiring documentation. Customer Experience & Sales Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals. Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively. Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching. Plan and execute resident events to foster community engagement and satisfaction. Collaborate with local schools and student organizations for outreach and partnership opportunities. Note: May not be all inclusive. Qualifications Bachelor’s degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience. Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred). Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws. Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight. Who You Are We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will: Be a passionate mentor and team builder, invested in the growth and development of others. Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community. Have a personal drive to excel, grow within the company, and take ownership of their role. Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance. Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity. We conduct criminal background and drug screening. CLS Living is proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing #J-18808-Ljbffr