Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With over 40 years of experience with State Farm, I’ve dedicated my entire career to serving customers and building strong relationships. I started right out of college in Auto Claims, spent 12 years there, and opened my agency in 1996. Since then, we’ve built a strong foundation centered on trust, service, and long-term relationships.

Our team includes six full-time and two part-time members who work closely together in a supportive, collaborative environment. We take pride in delivering a high level of service while maintaining a positive, team-first culture.

For our team, we offer a Simple IRA, health insurance stipend, bonus and commission opportunities, professional development, and covered continuing education. Our office is conveniently located with parking available and easy access to public transportation.

Our office culture is close-knit, supportive, and team-oriented. We’re looking for someone who values collaboration, takes pride in their work, and wants to be part of a stable, experienced team that supports each other and grows together.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with David Frederickson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.