Member Service Representative

Member Service Representative

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time you have an impact on their lives just by working here, no matter what your position may be.

Work with us and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits pension plan, 401(k) with employer match
• Excellent health benefits medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

Position Overview

As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service.

You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided, this position is designed as a foundational entry point into the banking industry, offering the opportunity to develop essential skills and grow into advanced roles within the organization.

Position Type: Part-Time Plus (30 hours/week). Regular shifts include Monday to Friday 9:00AM to 3:00PM or 11:00AM to 5:00PM with rotating Saturday shifts 8:30AM - 12:30PM - with some flexibility for weekday shifts, depending on staffing needs.

Compensation Range: $18.00/hr. - $ 20.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: On-site at our McKinley Branch located at 24 McKinley Ave in Endicott, NY. Position will provide coverage to our Newark Valley Branch as needed.

What You'll Do:

• Process everyday banking transactions with accuracy and efficiency
• Assist members with deposits, withdrawals, and account questions
• Provide friendly, personalized service to every member
• Help identify member needs and suggest appropriate solutions
• Resolve account issues and escalate complex concerns when needed
• Support overall branch operations and maintain a clean, organized workspace

What Success Looks Like:

• Enjoys helping people and building relationships
• Communicates clearly and confidently with members
• Thrives in a fast-paced, team environment
• Pays attention to detail and handles transactions accurately
• Is comfortable having conversationsnot just completing transactions

Minimum Qualifications:

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications:

• Associate degree preferred.
• Previous experience in customer service, retail, banking or financial services industry.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

Our mission is to MAKE VISIONS MATTER. To our members, we will provide value and relevance. To our employees, we will be a premier organization and provide opportunities for career advancement. To our community, we will be a leader and provide a positive impact.

At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

Learn More!

Click a link to learn about:

• Visions FCU
• Employee benefits
• Employee culture
• Community giveback

If you have any questions, please contact the Talent Team directly at View phone number on click.appcast.io or by emailing us at View email address on click.appcast.io.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.