Customer Service Representative - JBG

Customer Service Representative

A Day in the Life:

As a Customer Service Representative, you are a cut above the rest, ensuring the day-to-day operations of the department run smoothly, while engaging with your team. To truly be successful in this position, you need to value teamwork & camaraderie, recognize each other's contributions, and support your team's growth. Our business is ever growing; not only do you get to be a part of that growth, but you will get to learn and adapt along the way. The possibilities are endless as a Customer Service Representative, as you and your team deliver outstanding customer service daily to earn customers for life. We build belonging by creating a diverse and inclusive workforce, so if this resonates with you, come bring your flavor and join our team!

Key Responsibilities (Include but not limited to):

• Order entry, upload
• Creating, processing customer invoices
• Assisting sales/warehouse with invoicing, order placements
• Receiving of purchase orders, vendor invoices
• Customer service maintenance - mailing new tags, new item spreadsheets, discontinued items and price changes
• Item maintenance price data, pack sizes and discontinued item adjustments
• Assist with customer phone calls
• Resolve product or service problems by clarifying the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
• Maintain customer records by updating account information
• Contribute to team effort by accomplishing related results as needed
• Perform additional duties as assigned by management

Qualifications:

• Ability to work specified shift
• Ability to follow work procedures and safety rules
• Ability to effectively communicate verbally and in writing with associates and/or customers
• Ability to operate word processing applications
• Ability to operate spreadsheet software applications
• Ability to operate various office equipment as needed

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

• Diverse & Inclusive Work Culture
• Competitive Wages
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Bonus Eligible, where applicable
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values:

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.

About Us:

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.