Retail Store Manager

Job Description 1900 Simcoe St N, Oshawa, ON L1G 0C1, Canada The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities. All Retail Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. Overview About Us FIKA is a lifestyle brand redefining cannabis retail with flagship locations in Toronto and a network of over 200 stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. The company provides exceptional service in welcoming, intuitive and diversified store environments. Core Competencies & Requirements Accountability and dependability Ethics and integrity Excellent time management and prioritizing skills Ability to train, coach, mentor and motivate staff Inventory management skills High level of proficiency with Microsoft Office Strong customer service and troubleshooting skills Ability to plan and organize work effectively and ensure its completion Diplomacy, including negotiation, conflict resolution, and people management skills Ability to learn and adapt to sales software quickly Professional, responsive, and positive work attitude Meticulous records maintenance skills Job Duties Foster, develop, and motivate high performing customer success teams in a rapidly changing environment Address and resolve customer complaints professionally Ensure health, safety, and security regulations are adhered to and standards are met Reinforce departmental policies, procedures, and regulations Communicate changes in policy, procedures, products, services, promotions, or other alterations affecting the customer Maintain adequate stock through efficient inventory management Increase sales, expand markets, and promote business to meet goals within guidelines Ensure processes for checking deliveries and packaging slips Verify invoices against packaging slips and track expenditures Ensure merchandise is presented neatly and priced correctly Manage pricing through a product lifecycle considering seasonal changes Authorize customer refunds Authorize employee discounts Provide management with sales, staff, and productivity reports Balance sales, print and record receipts, and track revenue daily Make bank deposits daily and reconcile statements Record visa and debit accounts Supervise staff and coordinate work to maintain productive operations Why You’ll Love Working Here Opportunity to work with a best-in-class team Internal advancement opportunities Competitive bonus elements with short-term and long-term incentives Wellness program including access to mental health resources Access to internal learning and development programs Team member discount and access to perks like Perkopolis and Goodlife Education, Training and Experience Minimum of 3 years in retail Minimum of 1 year in a supervisory role in retail Experience in all aspects of customer service Clear criminal record Provincial Cannabis Certification Ontario Cannabis Retail Manager License (preferred) Working Conditions Some travel may be required Ability to attend and conduct presentations Manual dexterity to use desktop computer and peripherals Ability to lift 25 pounds Overtime as required The FIKA Company respects the diversity of the people it hires and serves. Inclusion means fostering a workplace where individual differences are recognized, appreciated, respected, and utilized to develop talents and strengths. * The application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application. Only those selected for next steps will be contacted. #J-18808-Ljbffr