Hardware Engineer - MSP

Job Description

Job Description

Salary: $50,000 - $60,000

Title: Hardware Engineer

Location: Brooklyn, NY

Department: Service Delivery

Job Type: Full-Time

Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew.

AtMy IT Crew, we believe every team member deserves a voice. Since 2016, weve been a leader in the Managed Service Provider (MSP) space by doing things differentlyempowering our people, embracing innovation, and delivering exceptional service.

We are looking for aHardware Engineerto join our Brooklyn team.This role is designed with a structured transition:

What Youll Do

Hardware Engineering & Inventory

• Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
• Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
• Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
• Maintain accurate inventory logs and service records in ConnectWise and asset systems.
• Ensure the workspace and equipment areas remain clean, organized, and secure.
• Pre-configure and test new equipment (Windows/Linux) before deployment.

What You Bring

Experience & Education

• 3+ years of Windows-based IT support, systems administration, or hardware repair experience.
• Associates or Bachelors degree in Computer Engineering/IT (Preferred) or equivalent experience.
• Certifications: CompTIA A+ is highly preferred. Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.

Technical Skills

• Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
• Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
• Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
• Experience with shipping/receiving, labeling, and equipment logistics.

Soft Skills

• Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
• Communication: Excellent interpersonal skills to work effectively with clients during outages.
• Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
• Problem Solving: A proactive mindset with strong critical thinking skills.

Why Youll Love It Here

• Useful, living documentation at your fingertips.
• A team that listensand learns from each other.
• Weekly collaborative trainings, not boring lectures.
• New tools, new tech, and no gatekeeping.
• A company that rewards initiative and values growthboth personal and professional.

Sound like you? Lets talk.

My IT Crew isnt just a place to workits a place to grow, contribute, and thrive. Come be part of a team thats redefining what IT support can be.