Senior AV Systems & IT Operations Lead

The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute’s mission of “Accelerating the Understanding and Treatment of Disease.” Our team of highly accomplished technical experts work with 1000’s of Broad researchers to create, scale, and run a wide range of technology solutions. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm! As a member of BITS, the Lead Audio Visual Specialist is a leader, charting the roadmap for all AV technologies and spaces at Broad. This role is responsible as both a subject matter expert (SME) for AV technology and a manager of the AV team. In partnership with our Service Desk team, the AV Team leads front-line operations and support of AV, working hand-in-hand with Broad’s user community to ensure the success of their collaborative events. This position demands both deep technical knowledge and top-class customer service. Technology Strategy Assess emerging IT and AV technologies to recommend innovative solutions for the organization. Collaborate with leadership to align technology initiatives with business goals, focusing on long term value propositions and cost efficiency Development and ownership of the Unified Communications Roadmap Technology Operations Oversee the daily operations of IT systems and equipment, ensuring they meet organizational needs for collaboration and communication. Build and maintain technology health dashboard, ensuring real-time understanding of operational status Act as a subject matter expert for technology integration, focusing on combining IT and AV solutions to enhance productivity. Monitor and improve the performance of technology systems, with a focus on minimizing downtime and enhancing usability. Maintain and update technical documentation, including inventories, system diagrams, and support procedures. Team Management Management of AV professional staff (1 FTE), responsible for performance management and mentoring professional development Mentorship and training of SD contractors, developing AV capacity within the frontline team Vendor And Partner Management Coordinate with external vendors and service providers to procure, maintain, and optimize IT and AV resources. Negotiate service agreements and ensure vendor performance aligns with organizational expectations. Project management of all AV installations and overhauls, holding both external and internal partners accountable to timelines and milestones Event Technology Management Lead the technical setup and execution of critical live and virtual events, ensuring all AV and IT components function seamlessly. Introduce creative solutions to enhance the audience experience during events. End-User Support And Training Provide hands-on support and troubleshooting for staff using IT and collaboration technologies, including AV systems. Develop user-friendly training materials and conduct workshops to ensure effective adoption of tools. Requirements 7+ years experience in AV technology and event management fields Bachelor’s degree in Information Technology, Systems Management, or related field - or commensurate experience Hands-on experience with technology integration, collaboration platforms, and AV systems. Ability to manage multiple projects while ensuring high-quality delivery. Strong analytical, organizational, and communication skills. Desired Certifications Operations and Project Management certifications such as ITILv4, PMP, CSM, CPO Technology certifications such as: CTS, Net+, Dante Certification Working Conditions Normal office conditions Ability to lift up to 50 lb’s Working hours are 8:00am - 5:00pm Mon-Fri, may be asked to come in earlier/stay later as needed Pay Range: $104,000.00/yr - $145,333.00/yr The expected base pay range for this position as listed above is based on a 40 hour per week schedule. Broad provides pay ranges representing its reasonable and good faith estimate of what the organization reasonably expects to pay for a position at the time of posting. Actual compensation will vary based on factors including but not limited to, relevant skills, experience, education, qualifications, and other factors permissible by law. At Broad, your base pay is just one part of a comprehensive total rewards package. From day one, this role offers a competitive benefits package including medical, dental, vision, life, and disability insurance; a 401(k) retirement plan; flexible spending and health savings accounts; at least 13 paid holidays; winter closure; paid time off; parental and family care leave; and an employee assistance program, among other Broad benefits. The Broad Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Should you need a reasonable accommodation to complete the application or interview process, please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr