Quality Assurance Manager

Job DescriptionJob DescriptionQuality Assurance Manager Location: MiddletownReports To: Plant ManagerFLSA Status: Exempt About This Opportunity We're seeking a dynamic Quality Assurance Manager to lead our quality initiatives and drive continuous improvement across our Middletown facility. In this pivotal role, you'll be responsible for planning, implementing, and maintaining quality standards that exceed customer expectations. Through strategic vision and sound decision-making, you'll enable our operations to achieve optimum performance, increase revenue and growth, and succeed both financially and operationally. Our Core Values Trustworthy – Exhibiting honesty and respectQuality Driven – Exceeding customer expectations and striving for excellenceCustomer Focused – Being flexible and responsive, both internally and externallyCollaborative – Working together with colleagues, customers, and all company partnersInnovative – Always pioneering and implementing beneficial solutionsGrowth Minded – Seeking to learn, grow, and succeed personally and professionally Key Responsibilities Leadership & Accountability: Lead, manage, and drive accountability over manufacturing operationsCost Optimization: Track and drive improvement in Cost of Poor Quality through measurable company metricsContinuous Improvement: Enforce quality management system principles by identifying and developing continuous improvement opportunitiesCorrective Action: Coordinate customer requests for corrective action activities according to customer response timelinesDocumentation: Document and maintain quality records in accordance with the Quality Management SystemNote: Twenty percent of time is reserved for ancillary activities, interruptions, and unplanned events. Essential Duties and Responsibilities Interpersonal Responsibilities Lead and engage employees effectively to maximize performance and workplace safety in accordance with company guidelines, policies, and work rulesManage direct reports, providing timely feedback on productivity and work qualityAct as the primary liaison between Plant Management and the Quality function, driving synergies and collaborationServe as the Lead Quality representative and customer ambassador, providing reporting, guidance, and decision-making to enable timely, informed decisions Operational Responsibilities Maintain and continuously improve the Quality Management SystemFacilitate training sessions to implement new or modified quality system proceduresEmpower audit teams to maintain system compliance and ensure accountabilityAssist in process and procedure revisionsMaintain and improve the use of Statistical Process ControlPrepare Quality Plans, Inspection Plans, Procedures, and Work InstructionsManage Quality Inspection and Calibration equipmentCoordinate Corrective Action activities per customer and internal requestsEnsure non-conforming and secondary areas are minimal and well-organized, with timely material dispositionAssist Purchasing Department in monitoring supplier quality and on-time delivery metrics Organizational Responsibilities Prepare and provide comprehensive analysis on a quarterly basis, including PPM levels for all customers, Cost of Poor Quality, and comparison reports from previous annual and quarterly results Required Qualifications Bachelor's degree or equivalent experience5+ years of previous experience in a Quality-related fieldThorough knowledge of ISO 9001:2015 and Statistical Process ControlBasic knowledge of Metrology and geometric tolerance and dimensioningKnowledge of material strengths, properties, and testing methodsCustomer Service and Employee Management experienceProficient computer skills with Microsoft Office tools Core Competencies Conceptual/Strategic Thinking: Ability to forecast long-range outcomes and develop suitable business strategies; identify, evaluate, and communicate potential impacts; develop plans that lead to desired strategic outcomesPlanning and Organizing: Work effectively within established timeframes and priorities; utilize logical, practical, and efficient approaches; prioritize tasks for optimum productivity; monitor implementation and adjust as neededProblem Solving: Utilize logic and systematic processes to analyze and solve problems; define causes, effects, and scope; identify problem components and relationships; develop optimal solutionsTeamwork: Respect team members and their perspectives; meet agreed-upon deadlines; share responsibility for successes and failures; support team decisions; recognize contributionsPersonal Accountability: Accept responsibility for personal actions; avoid unnecessary blame; apply lessons learned to future successDecision Making: Make difficult decisions in a timely manner; gather relevant input; act decisively despite obstacles Ready to Make an Impact? If you're a quality-focused leader with a passion for continuous improvement and operational excellence, we'd love to hear from you. Apply today to join our team and help us maintain the highest standards of quality and customer satisfaction.