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Premium Concierge

Kaseya Center

Description The Premium Concierge serves as liaison between Kaseya Center premium guests and Arena staff to ensure Five Star Service is provided in Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manages the Premium entrances, from luxury suite level to center court seats, and assists with guest service issues, providing top customer services to Elite members. Responsibilities Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients. Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster. Assisting guests, building individual connections, and providing direction with any questions or concerns. Ensuring ingress and egress runs smoothly, and congestion is avoided. Issuing guests passes as needed and within regulations. Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level. Desired Qualifications One year of customer service experience. Excellent verbal communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to perform in a fast-paced environment. Candidates must be enthusiastic with a strong work ethic. Respects and understands client and celebrity confidentiality. Event Staff Benefits Competitive Pay Rates Overtime Pay (1.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives End of Season Performance Bonus Program* (must meet required criteria) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP #J-18808-Ljbffr Kaseya Center

Vacancy posted 4 hours ago
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