Chief Resident Services Officer (CRSO)

Job Description

Job Description

Birmingham Green

Nursing Home and Assisted Living Facilities

Become an essential part of our commitment to exceptional care.

Birmingham Green strives to create a welcoming environment where our residents feel at home. Our approach centers on the whole person, prioritizing their overall well-being, not just their physical health. This holistic approach reflects our values of Stewardship, Inclusiveness, and Passion. Serving our senior residents is of the utmost importance. That's why we need your skills and dedication on our team.

Position Summary 

The Chief Resident Services Officer (CRSO) provides strategic leadership as the senior executive responsible for all nursing and other designated patient care functions, as well as day-to-day operational services, within the organization.to ensure that the delivery of high-quality, cost-effective healthcare is consistent with the mission, vision, and values of Birmingham Green. Collaborates with the Facility Administrators to direct and facilitate effective, comprehensive, data-driven QAPI and Risk Management Programs that focus on systems of care, outcomes of care, and quality of life. In accordance with government regulation, licensing, and accreditation requirements, they will participate in strategic planning and contribute to achieving institutional goals and objectives.

Essential Responsibilities. 

1    . Ensure that all aspects of nursing and operational services are delivered in accordance with established programs and policies. Provide direction, in direct supervision, and consultation of nursing staff. Develop a strategic plan (written goals, objectives), and activities for delivering Nursing home and Assisted living services. Handles the development and maintenance of nursing and clinical policy and procedure manuals    

2    Oversee the coordination of ongoing quality assurance and performance improvement programs, ensuring that appropriate action plans are in place to address and correct any identified deficiencies.    

3     . Serve as a resource to all organizational personnel regarding nursing and operational activities.   

4    . Oversee the creation of an environment that supports employee development and teamwork, enabling the delivery of compassionate resident care. Foster the creation of systems, processes, and care standards to support the delivery of resident care in a safe, fiscally sound, and service-excellent environment.    

5    Oversee the coordination of social, spiritual and bereavement counseling services.

6    . Oversee program planning, identifying new program areas, establishing policies and procedures related to service delivery, and evaluating organizational programs.

7     Foster an environment that supports growth and community through partnership and shared goals   

8    . Participate in developing corporate goals and objectives, contribute extensively to achieving them, and make positive contributions to interdepartmental quality initiatives and communications. Foster an environment of financial stability to achieve mission and strategy.

9 Ensure the highest degree of customer awareness is demonstrated by seeking out opportunities to identify, meet, and exceed the needs of internal and external customers, including all relevant stakeholders.    

10    Monitors caseloads as needed to deliver principled care in a cost-effective manner that demonstrates an understanding of the set procedures

11    . Provide strategic consultation and long-term planning recommendations to management and the Board of Directors on Nursing and operational matters, maintaining the Confidentiality of patient and organizational information.

12    . Monitors the productivity of adequate staff and contractor utilization, making adjustments as needed. Oversees the staffing patterns that will accomplish objectives and promote maximum utilization of personnel

Maintaining up-to-date knowledge of all federal statutes related to participation in Medicare and Medicaid programs. Medicare fraud and abuse issues. 

14    Develops and implements the Ethics and Quality Assurance and Performance Improvement and Risk Management programs for the Nursing Home and Assisted Living facilities and related operations of the Birmingham Green communities.   

15    . Retains strict ethical and professional behavior, maintaining confidentiality.  Exercises good judgment and tact when dealing with residents, families, other professionals, and staff.

16    Fosters a close liaison and working relationship with physicians, pharmacists, labs, rehabilitation, and other long-term and acute care service providers.

17    Pursues professional growth through attending in-services, seminars, conferences, and/or workshops and reading/studying relevant professional literature and resources.  Participates in community planning related to the interests of the facility   

Physical/Environmental Demands 

The essential responsibilities require the following Physical/Mental/Sensory Abilities:

1    . Maintain a stationary position frequently throughout the workday. Move about inside and outside buildings. Ascend/descend stairs, reach overhead, push/pull, gasp with both hands, fine manipulation, coordination, and repetitive motion.

2    Operate computer and other office equipment, including grasping, fine manipulation, and repetitive motion. 

3    Able to lift up to 25 pounds unassisted.

4    Observe and identify surroundings. Judge distances and spatial relationships to see objects where and as they are.  Recognize colors.

5    Distinguish sounds. Comprehend and exchange detailed information.

6    Normal sense of touch and smell.

7    Able to concentrate, recognize, remember, reason, and make decisions.

The essential responsibilities include working under the following Working Conditions:

1    Work in a well-lit, well-ventilated office with moderate noise and temperature fluctuations.

2    Subject to frequent interruptions and, on occasion, hostile or emotionally upset individuals.

3    Expected to report to work on time and work the full established schedule. May work, when necessary, beyond normal working hours, on weekends, and in other positions.

4    Involves minimal risk to physical and/or mental health and safety (i.e., physical assault, communicable disease, etc.) – OSHA Category III.

5    Note:  All employees are expected to respond to emergency situations involving the safety of residents, other employees, and our physical plant. This includes the ability to assist with a possible evacuation of residents.

The essential responsibilities require the following Knowledge/Skills/Abilities:

1    Extensive knowledge of nursing and medical practice and procedure, laws, regulations, and guidelines about healthcare, assisted living, long-term care, and memory support. Skilled with clinical and diagnostic procedures, rules, regulations, rehabilitation, pharmacy, lab, and guidelines

2    Exhibit integrity and discretion when dealing with confidential and protected health information (including HIPAA compliance).

3    Able to observe, interpret, assess a situation, and determine independently the appropriate course of action. Self-motivated. Good judgment. 

4    Strong communication and presentation skills.  Able to read, write, give, and follow written and verbal instructions, as well as comprehend and exchange detailed information in English. Achieve goals through presentation to key stakeholders. 

5    Strong interpersonal, supervisory, negotiation, and leadership skills. This includes being polished, courteous, professional, and patient. Ability to work with a variety of internal and external stakeholders.

6    Strong knowledge of medical terminology, electronic medical records management, medical supplies and equipment, analytical, critical thinking, and problem-solving skills. Detail-oriented with excellent follow-through and accuracy.

7    Organizational skills (managing multiple tasks and adapting to changing priorities). Ability to meet deadlines and achieve desired outcomes in a fast-paced healthcare environment. 

8    Strong computer skills, including MS Office (Excel, Word, etc.). Ability to operate standard equipment, including medical equipment, computers, and other office equipment

9    Ability to plan, organize, develop, implement, interpret, and manage programs, goals, objectives, policies, procedures, and resources necessary to provide high-quality care 

Level of Education

A bachelor’s degree in Nursing is strongly required, and an MSN is preferred, with extensive experience in nursing and operational oversight of multiple locations.  

Or 

A bachelor’s degree in Nursing and an MBA are preferred, with extensive experience in nursing and operational oversight of multiple locations.  

Technical or Professional License(s)/Certification(s)

Must have current Virginia RN License, certification for adult BLS /AED and ISP and UAI 

Level of Experience 

5+ years of experience in healthcare leadership within the long-term care industry or a related field, with 4 years of experience in senior nursing and operational management.

Supervision

The position requires the ability to perform independently. It supervises, directs, and reviews the work of other employees, conducts performance appraisals, and takes disciplinary action.

What’s in It for You — Employee Benefits

- Medical, dental, & vision insurance to keep you healthy?

- Flexible spending accounts & health savings accounts?

- Legal plan & Employee Assistance Program to get support when you need it most?

- Company-paid life insurance to make sure your loved ones are taken care of?

- Voluntary retirement scheme to support your long-term financial goals?

- 10 paid holidays to recharge & celebrate?

- Accrue up to 240 PTO hours per year to use for vacation, sick days, or personal time?

- Possibility to cash out accrued PTO hours once per year?

- Discounts to save money on everything from gym memberships to movie nights?

- Free meals during your shift to stay fueled & energized?

- Critical illness leave to help you focus on your recovery?

- Pet insurance to make sure your companion will receive the best possible care?

- Benefits call center to assist you with any questions or concerns you may have!?

If you are interested in making a difference in the lives of seniors and joining our team, please send us your application. We look forward to hearing from you!

Building a diverse team & an inclusive environment

The concepts of acceptance and respect for all are important to us. We actively foster a culture where all individuals are valued, respected, and celebrated, regardless of their background or beliefs. This involves convening a Diversity, Equity, and Inclusion committee that organizes monthly events promoting diversity and inclusivity, and ensuring that our residents are also involved in these initiatives.

For a view into our world, please visit our website at

How to Apply  

If you have been considering a change and want to make the right one in 2025, then this opportunity is for you.      

Join an extraordinary community and an exceptional team.      

Birmingham Green      

8605 Centreville Rd.

Manassas, VA 20110

Attention: Alice Decker, HR Director

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We sincerely thank all applicants for their interest in Birmingham Green.

Birmingham Green is an Equal Opportunity Employer Veterans/Disabled EOE/AA/M/F/D/V