Guest Services Associate

Guest Services Associate

Futures Recovery Healthcare is a state-licensed, Joint Commission accredited behavioral healthcare provider located in Tequesta, Florida of Palm Beach County. At Futures, we are committed to treating the whole person, not just the behaviors. We have a holistic approach that is patient-centered. Our medical, clinical, behavioral health technicians, admissions, outreach, executive, culinary, alumni, and intake teams all work together to meet a patient where they are and allow them to heal and recover in a safe and nurturing environment, which is essential for whole healing and life-long mental wellness.

Under general direction of the Executive Concierge and Guest Services Supervisor, the Guest Services Associate plans, organizes, directs, coordinates and acts as liaison between assigned program areas. Assists the Director in the planning, implementation, and on-going evaluation of the quality and effectiveness of client care and support services.

Duties and Competencies:

• Provides direct support to clients in a therapeutic milieu.
• Provides a safe environment for clients.
• Transports clients for various scheduled appointments.
• Utilizes the company vehicles for transportation of clients.
• Instructs and confirms the companys rules and regulations to new admissions.
• Orientates clients on the rules and regulations.
• Follow up on client accounts balances, when necessary.
• Evaluates quality of program on an ongoing basis.
• Facilitates communication with ancillary services.
• Build positive relationships with staff and physicians.
• Demonstrates adaptability and flexibility to changes in the work environment.
• Always follows Infection Control Guidelines.
• Reports personal symptoms of suspected illness or contagious diseases to the Infection Control Nurse.
• Completes and forwards copy of Incident Reports and any other safety/risk issues immediately to the Program Director.
• Answers and make business-related phone calls as needed.
• Adheres to facility standards concerning conduct, dress, attendance, and punctuality.
• Adheres to all company policies and procedures.
• Attends in-service training, when necessary.
• Attitude demonstrates a positive approach and commitment reflecting professionalism and ethical standards.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with clients or employees of organization.
• Perform other duties as assigned by the supervisor and/or director.

Qualifications:

• High School Diploma, Bachelor's Degree Preferred
• Experience and skills in Hospitality
• None Required
• Must be able to work well with clients and co-workers at all levels. Must have strong interpersonal skills, be a team player, and have ethical conduct, flexibility, stress management skills, composure, personal effectiveness/credibility, technical capacity and initiative.

Benefits:

• 401(K) Matching Program
• Health, Dental, and Vision Insurance
• Paid Time Off

Futures Recovery Healthcare is an Equal Opportunity Employer