Security Officer

Security OfficerThe Security Officer is responsible for the safety of all Casino assets, employees, and guests with focus on asset protection.An individual in this role must be able to perform the following functions with or without reasonable accommodation:Provides safety and protection for all guests, employees and property of Grand Lake Casino.Develops and maintains a friendly, courteous rapport with customers, staff and law enforcement.Patrols and secures all areas (inside and outside) of Casino.Operates a radio using signals/codes established by the Casino.Reports unusual or suspicious activity, occurrences or incidents to the Casino Shift ManagerResponds to unruly or intoxicated guests.Submits accurate and truthful reports concerning incidents or infractions involving customers, employees or themselves.Escorts staff, vendors, and contractors to and from sensitive areas of the Casino.Keeps hourly head counts of patrons.Relieves and operates the dispatch desk as required.Assists Human Resources when needed (drug test, walk outs).Provides basic fire fighting, first aid and safety response.High school diploma or G.E.D. and security experience required. Customer service experience preferred.Knowledge and understanding of security protocols and procedures. Knowledge of emergency response procedures and the ability to act swiftly in critical situations. Understanding and proficiency in using security technology such as surveillance cameras, access control systems, and alarms. Strong observation skills to detect unusual or suspicious activities. Effective verbal and written communication skills for reporting incidents and interacting with others. Ability to resolve conflicts calmly and professionally. The ability to analyze situations quickly and make sound decisions. Being able to adapt to changing circumstances and make decisions in dynamic environments. Ability to work collaboratively with other security personnel, as well as coordinate with law enforcement if necessary. Keen attention to detail to notice subtle changes in the environment or behavior.Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age.Position requires walking and standing for entire shifts. Ability to maintain visual attention and mental concentration for extended periods of time and lift a minimum of 45 pounds. Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights. Position requires flexibility to work any shift including weekends and holidays.