Account Operations Manager

Job Description

Job Description

We are seeking a strong, hands-on leader who can inspire teams, drive accountability, and help lead our continued growth. This role is ideal for someone who thrives in a fast-paced environment, leads by example, and isn't afraid to roll up their sleeves when needed. The successful candidate will be responsible for developing supervisors and staff, maintaining high operational standards, supporting customer satisfaction, and fostering a positive team culture built on accountability, collaboration, and results.

Our ideal Account Operations Manager understands that leadership is more than managing tasks, it's motivating people, solving problems, maintaining morale, and creating an environment where employees can succeed. We are looking for someone with a "let's get it done" attitude who can balance strategic thinking with hands-on involvement and who takes pride in delivering exceptional service to both employees and customers.In this role, you will help oversee daily operations, mentor team members, improve processes, drive operational excellence, and support the continued growth of our organization.

Ultimately, we're looking for a leader who can build strong teams, maintain high performance standards, and contribute to a company culture that rewards initiative, values people, and enjoys celebrating success along the way.

Responsibilities:

• Develop, train, and oversee supervisors and staff
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes, and best practices
• Purchase materials, plan inventory and oversee employee productivity
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Find ways to increase quality of customer service

Skills and Qualifications:

• Bilingual skills (English/Spanish) are a plus and highly valued in this role.
• Proven work experience as a manager or similar role
• Knowledge of organizational effectiveness and operations management
• The ability to work constructively with a wide range of personalities
• Familiarity with business and financial principles
• Leadership ability
• Outstanding organizational skills
• Degree in Business, Management or related field
• Flexibility and ability to bounce between projects quickly
• Professional appearance, maintaining a positive image at all times
• Consistent personality with the ability to separate personal and business issues.
• Excellent follow-through, taking initiative and not requiring much direction
• Superior communication skills, both verbal and written

Position Requirements:

• Bachelor’s Degree and at least 4 years of experience in business operations OR High School/GED and at least 7 years of experience in business operations
• An attitude of confidence, in being flexible and able to bounce between projects quickly
• A strong desire to deliver a great experience for both employees and customers, simultaneously
• A fun, customer-focused attitude; combining a ‘can-do’ spirit with knowledgeable experience

Qualifications

• BBA (Preferred)
• Intermediate level skill in Microsoft Word/Excel (for example: creating and modifying text styles, numbering and sorting lists, working with sections and columns, formatting tables, and using templates and using diagrams and drawing tools)

Compensation & Benefits

• Payout offered: Starting $50,000 to $75,000 Per Year.
• Opportunity to earn up to an additional $10,000 annually in performance-based bonuses tied to key performance indicators (KPIs), leadership effectiveness, client satisfaction, retention, and operational performance
• Paid Time Off (PTO)
• Paid Holidays
• Career growth opportunities within a rapidly expanding company
• Ongoing training, development, and leadership support
• Opportunity to make a direct impact on company growth and operational success

A message from our Business Owner:

Hi, my name is Justin O'Neal. I'm the founder of Integrity Facility Solutions (IFS). (Yes, this is me writing this, not some marketing person) We are based in Evansville, IN. If you are looking for a job in a laid-back work environment that is professional, but not stuffy, without the corporate politics you must deal with at other companies, then read on. We're looking for people that are nice, really good at their job, love documentation & processes, and above all else have empathy for our clients and employees. We treat our employees and our clients great, and it requires someone with that same mindset. We also work hard but have fun solving challenges for our clients. This isn't the typical Manager position, we're looking for someone that seeking an opportunity for growth, financially and professionally. Nobody has an "employee number" here. They have a name, a family, a dog, a house, and a real purpose in our organization. If this sounds like a culture that you want to be a part of, great, please apply. If this isn't your cup of tea, no hard feelings. We have amazing people and no political power struggles. We want to keep it that way! :)

Justin O'Neal, CEO, Integrity Facility Solutions