Customer Service Team Member

Customer Service Team Member Overview

At Chick-fil-A, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc.

Responsibilities

• Following Chick-fil-A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Ensuring guest complaints are resolved properly and swiftly.
• Ensuring product quality and consistency.
• Assisting leadership in executing opening and/or closing procedures.
• Modeling and supporting clear communications between the front counter and kitchen staff.
• Following sanitation and safety procedures.
• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once and work in a fast-paced environment
• Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work at a quick, yet efficient and thorough pace.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Customer service oriented.
• Ability to communicate effectively with guests and team members.
• Honors and encourages others to follow the visions and values of the business.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
• Free meal benefits based on scheduled hours
• Closed on Sundays