Training Support Specialist

Training Support Specialist

The Training Support Specialist serves as a trainer for Goodwill Industries of Mississippi's workforce development programs, delivering structured retail skills training to Adult MDRS clients, Pre-ETS students, and Work-Based Learning participants. This role oversees daily trainee activities, identifies the training needs of participants, monitors attendance and performance, and coordinates individualized training progression in collaboration with Program Managers and retail management.

The Training Support Specialist works with the Program Manager to develop and maintain curriculum and instructional materials, and applies appropriate training modifications for diverse learners. This role also supports workforce development outreach efforts, engaging individuals across a variety of community populations and off-site locations to promote and expand program participation. This role requires independent judgment in instructional delivery and program coordination across multiple locations while maintaining regulatory standards and organizational policies.

Primary Duties:

• Completes bi-weekly progress reports for all trainees and submits them to the Program Manager in a timely manner; participates in monthly staffing meetings to support participant progress.
• Oversees and coordinates the daily activities of assigned trainees, ensuring alignment with individual training plans and successful skill development and goal attainment under the direction of the Program Manager.
• Monitors trainee time and attendance and reports any concerns or issues as needed.

Requirements:

• High School Diploma or equivalency mandatory, Bachelor's Degree preferred. Related experience may be substituted in lieu of education.
• Minimum of 3-5 years related experience in educational practice, workforce development, or adult training preferred.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills with the ability to identify strengths and weaknesses.
• Ability to learn, demonstrate, and train individuals with varying abilities on a wide range of topics.
• Excellent interpersonal, counseling, and negotiation skills.
• Ability to work independently and communicate with supervisor as needed.
• Curriculum development and instructional design capabilities (preferred)
• Knowledge of MDRS, Pre-ETS, and workforce development program regulatory requirements (preferred)

Additional Requirements:

• Supports the mission and vision of Goodwill Industries of Mississippi, Inc.
• Maintains a valid driver license and reliable transportation off-site training programs.
• Must have communication capability via cell phone and/or smartphone technology.
• Working knowledge of computers, including the Microsoft Office Suite.
• Promotes and demonstrates ethical practices in all activities.
• Promotes a safe work environment and follows all CARF requirements.
• Ability to pass alcohol/drug screenings, criminal background check and any insurance driving record check.

Physical Requirements:

• Works in an environment with occasional high stress, with potentially short deadlines.
• Must be able to physically write, stand, walk, and drive for extended periods in performance of assigned duties.
• Routinely bends, stoops, pulls, pushes, reaches, kneels, twists, turns throughout the day.
• Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/Aftermarket environment, or the ability to do so safely.

Travel:

• Significant travel required. May travel to other locations to assist with training activities. Some travel for meetings, conferences and/or trainings may be required.