HVAC Commercial Account Manager

Job Description

Job Description

Commercial Account Manager

 

Join a Winning Team at Howell’s Heating and Air!

 

Are you a motivated, results-driven professional who thrives on challenge and values being part of a dynamic, growing team? At Howell’s Heating and Air, we’re looking for a Commercial Account Manager who’s passionate about building relationships, delivering top-tier service, and achieving success.

 

If you're someone who takes pride in your work and wants to be part of a company that rewards dedication, drive, and excellence, Howell’s is the place for you.

 

Apply today and take the next step in your career with a team that’s committed to your success.

 

Position Summary:

The Commercial Account Manager is responsible for driving revenue growth by developing new commercial accounts and managing existing service agreements. This role serves as the primary point of contact for commercial clients, ensuring exceptional customer service, timely contract renewals, and the successful execution of maintenance agreements. The position requires a strong focus on relationship-building, sales strategy, and coordination with internal teams to deliver reliable HVAC service solutions. The ideal candidate is a self-motivated, results-oriented professional with a strong work ethic, excellent communication skills, and a commitment to customer satisfaction.

Key Duties and Responsibilities

• Develop New Business:
  Identify, contact, and close new commercial service agreement opportunities with building owners, property managers, and facility decision-makers.
• Manage Existing Accounts:
  Maintain strong relationships with current customers through regular communication, service follow-ups, and proactive renewal discussions.
• Service Agreement Management:
  Review customer equipment data, service schedules, and renewal dates to ensure timely contract renewals and accurate agreement pricing.
• Sales Pipeline Development:
  Build and manage a consistent pipeline of qualified leads through networking, referrals, cold calls, and professional outreach.
• Proposal Preparation:
  Prepare and deliver detailed service proposals, cost estimates, and maintenance agreements tailored to each client’s needs.
• Coordinate Internal Resources:
  Work closely with service managers, technicians, and administrative staff to ensure agreements are executed accurately and efficiently.
• Customer Retention & Satisfaction:
  Monitor customer satisfaction, address service concerns promptly, and ensure customers receive value from their maintenance programs.
• Reporting & Documentation:
  Maintain detailed records of client communications, sales activity, and contract status within the company’s CRM system.
• Market Awareness:
  Stay informed of competitor pricing, local market trends, and new technologies to position Howell’s Heating & Air competitively.
• Compliance & Professional Standards:
  Uphold company policies, safety standards, and ethical business practices while representing Howell’s Heating & Air in the community.

Position Qualifications

Knowledge & Education Requirements

Education:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.

Knowledge:

• Strong understanding of sales principles and account management strategies.
• Familiarity with commercial service agreements, maintenance contracts, or facility management is highly desirable.
• Basic knowledge of HVAC systems, equipment, and service practices preferred (can be learned on the job).
• Proficiency with customer relationship management (CRM) software and Microsoft Office suite (Excel, Word, Outlook).
• Knowledge of business operations, budgeting, and contract negotiation principles.
• Awareness of local market trends and competitors in the HVAC and service industry.

Skills & Abilities:

• Ability to analyze customer needs and provide appropriate service solutions.
• Strong problem-solving skills and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to maintain accurate records and track sales activity effectively.
• Professionalism in all customer interactions, with strong organizational and time-management skills.

 

Training/Experience:

• Must have a track record of successfully creating a mutually beneficial partnership with customers. 
• Skills/Aptitudes/Abilities:
• Must possess enthusiasm, creativity, initiative, leadership, teamwork, professionalism, and a strong desire for personal growth
• Must possess excellent oral and written communication skills
• Must demonstrate excellent interpersonal, teamwork and relationship skills with the ability to relate effectively with customers
• Must possess multi-tasking skills
• Must possess valid Virginia Driver’s License and be company insurable and have an acceptable criminal record in accordance with applicable regulations
• Must possess reliable transportation
• Must be proficient in MS Word, Excel and Outlook and Power Point
• Must be CPR and First Aid certified or agreeable to become certified

 

Physical Requirements/Working Conditions:

• Must be able to function successfully in a moderately stressful sales environment
• Must be able to lift 50 pounds
• Must be able to work effectively in both a field and office environment
• Must be able to work effectively in all weather conditions, drive a vehicle, sit, stand, bend, reach and sit at a desk for extended periods of time
• Must be able to climb stairs multiple times daily
• Must be able to work effectively above ground
• No Fear of Heights

 

Job Type: Full-time

 

Benefits:

Join our Team and you will get:
• Great Pay
• Health Care Benefits
• Dental Insurance
• Life Insurance
• Vision Care
• 401K with Match
• Paid Vacation
• Paid Holidays
• Tuition Assistance
• Ongoing Training
• Drug Free Workplace
• Production Bonus Program 
• EEO