Desktop Support Analyst
TEKsystems
Job Description
Job Description
Description
We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in a fast-paced environment and is passionate about delivering exceptional end-user experiences while solving more complex technical issues.
In this role, you will act as a key escalation point for advanced troubleshooting, provide mentorship to Level I technicians, and contribute to the continuous improvement of IT services and processes.
This is a fully onsite role based at our Newark, DE location, with standard working hours of 8:00 AM 5:00 PM, including a one-hour lunch break.
Additional Skills & Qualifications
What Youll Do
Advanced End User Support
Provide multi-channel support via Service Desk tickets, Microsoft Teams, phone, and walk-up support
Troubleshoot and resolve moderately complex to complex issues, including:
o Windows 10/11 devices
o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
o Hardware (laptops, peripherals, mobile devices)
Act as an escalation resource for Level I technicians
Deliver a high-quality customer experience with clear, professional communication
________________________________________
Device & Asset Management
Lead device configuration, deployment, and lifecycle management
Ensure asset inventory accuracy across procurement, tracking, and disposal
Oversee and optimize the loaner equipment program
________________________________________
Access & Identity Support
Manage user
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Desktop Support Analyst in Newark, DE vacancy
- TEKsystems is seeking an experienced Desktop Support Technician for an onsite contract position in Newark, Delaware. The role focuses on advanced end-user support, device and asset management, and identity access tasks, with escalation for Level I technicians and strong...SuggestedContract workRemote work
- TechDigital Group is seeking a Desktop Support Specialist to join their team in Newark, Delaware. The ideal candidate will have at least 3 years of experience in desktop support and be familiar with the Service Now application for ticket management. Responsibilities include...Suggested
$22 - $25 per hour
Desktop Support Technician Pay: 20-25/hr Schedule: M-F 8-5pm About the Role: We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in...SuggestedContract workTemporary workLocal areaRemote work$22 - $25 per hour
...Job Description Job Description Description We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in a fast-paced environment and...SuggestedContract workTemporary workLocal areaRemote work- ...JOB RESPONSIBILITIES: Responds to IT service requests and support calls, troubleshooting and resolving basic hardware, software, application... ...them to the appropriate IT personnel. Provides support for desktops, laptops, peripherals, and other end-user technology, including...SuggestedWork at officeFlexible hoursShift workAfternoon shift
Delaware Racing Association
Newport, DE2 days ago - ...applications, system connectivity, and world-class operational support across the enterprise. Offering an entrepreneurial and innovative... ..., collaborate with, and learn from engineering teams spanning desktop engineering, server support, collaboration technologies,...Work experience placementCasual workInternshipWork at officeRemote workFlexible hours
- American Technology Services LLC is seeking a Desktop Support Technician to serve as the primary on-site IT resource at the Wilmington, DE office. You will provide Level 2 support, manage endpoints, and ensure a positive technology experience for employees throughout the...Work at office
- ...Commercial Banking, Corporate & Investment Bank, and Consumer & Community Banking. Workingas a key member of the Middle Office Trade Support team supporting TCIO's North America activity, you will be responsible to ensure the business is well supported and properly...Work at officeVisa sponsorship
$28 - $30 per hour
Job Title: Data Analyst Location: Newark, DE Duration: Contract - 6 months Work schedule: Full-time in office, 9:00 a.m. to 5:00 p.m.,... ...consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward...Full timeContract workWork at office- JPMorgan Chase & Co. in Delaware seeks a Middle Office Trade Support professional to ensure TCIO North America is well supported and properly controlled. The role requires a financial mindset, strong analytical skills, and an eagerness to lead and drive improvements. You...Work at office
- ...Desktop Support TechnicianJob Location: Brandywine Operations CenterTerms of Employment: Casual/SeasonalReports To: Technology SupervisorBenefit Type: Non-BenefitedFLSA Status: Non-ExemptSalary Classification: Commensurate with the Brandywine School District's Casual/Seasonal...Casual workSeasonal workWork at officeImmediate start
Delaware Schools Consortium
Wilmington, DE4 days ago - ...Job Description Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-...Full timeWork experience placementWork at officeLocal areaRemote workAll shiftsShift workAfternoon shift
Ovation Workplace Services Inc.
Wilmington, DE4 days ago - ...together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver...Local areaNight shift
Apple
Newark, DE2 days ago $63k - $73k
Cognizant is seeking a Desktop Support Engineer for a full time opportunity in Wilmington, DE Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers...Full timeTemporary workRemote work$24 - $26 per hour
...Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The IT Executive Support Specialist is responsible for delivering high-quality technical support and exceptional service to the executive leadership team...Full timeWork at officeLocal areaRemote work$25 per hour
...contract with the possibility of extension** Pay Rate Up to $25/hour Required Skills & Experience 5+ years of IT support experience (end user, desktop) Experience with Microsoft operating systems: Windows XP/7 & Windows 10. Experience with Microsoft Office software...Contract workWork at officeLocal areaImmediate startWeekend work- Top Skills: 1. Strong Windows desktop and endpoint support expertise 2. Multi-monitor and high-performance workstation setup 3. Basic infrastructure... ...users including portfolio managers, traders, research analysts, and sales teams. • Deliver desk-side support during market...Remote work
- Cognizant in Wilmington, Delaware, seeks an experienced Desktop Support Engineer to join the Cloud, Infrastructure, and Security Services Practice (CIS). You will provide technical and operational support to traders and front-office users, ensuring high availability of...
- Desktop Support Technician American Technology Services LLC Wilmington, Delaware, United States About this position About American Technology Services LLC American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed...Full timeWork experience placementWork at officeRemote workMonday to Friday
- ...Technology Services (BTS), a member company of W. R. Berkley Corporation, seeks an IT Help Desk professional in Wilmington, DE to support end-users across devices and applications. You will manage tickets, resolve issues, and collaborate with engineering teams on upgrades...InternshipWork at office
- As a key member in the Middle Office Trade Support team supporting Treasury and the Chief Investment Office (TCIO) North America activity, you will be responsible to ensure the business is well supported and properly controlled. The Treasury and the Chief Investment Office...Temporary workWork at officeVisa sponsorship
- ChristianaCare, a nonprofit health system, seeks a Casual Imaging Tech Assistant for the Newark Hospital Imaging department to support the CT Scan team. This role includes 8-hour shifts, with one weekend per month and a 2300-0730 night shift on Fridays and Saturdays. Education...Casual workShift workNight shiftWeekend work
- ChristianaCare's Newark Hospital Imaging department seeks a Casual Imaging Tech Assistant to support the CT Scan team. You will assist with patient care, prep imaging rooms, and support technologists in procedures, while providing excellent customer service. The role requires...Hourly payCasual workShift workNight shiftWeekend work
- ...ensure accurate, reliable, and efficient laboratory operations. Focusing on instrumentation, testing issues, and method validation, you will lead cross-functional teams, review results, and support competency development for #J-18808-Ljbffr Christiana Care Health System
- ...improvement to ensure accurate, reliable operations across the system. You will lead instrumentation, validate tests, mentor MLS staff, and support CAP and Joint Commission readiness, while maintaining rigorous QC and process improvements in a fast-paced #J-18808-Ljbffr...Day shift
$42.11 - $67.37 per hour
...troubleshoot complex instrumentation and testing issues, and help ensure accurate and timely reporting of laboratory results. ~ Support the development of laboratory caregivers through competency assessments, training and cross-training while providing technical...Hourly payLocal areaDay shift$30 - $33 per hour
...employer committed to building a diverse and inclusive team. The Job Support internal users and ensure service levels are achieved and... ...equivalent amount of work experience and certifications. 2-4 years of Desktop Support and customer service experience. 2-4 years supporting a...Temporary workWork experience placementWork at officeFlexible hours- Best Egg, a Barclays company, is seeking an IT Support Specialist to support internal users and ensure SLAs are met. You will onboard... ...in a fast-paced environment. Ideal candidates have 2-4 years in desktop support, familiarity with Office 365, Azure, Slack, and ticketing...Hourly payWork at office
$95k - $150k
About the RoleWe are looking for a IT Developer/Technical Analyst - Supply Chain to join our Gore Fabrics Digital/IT Supply Chain Team... ...recommendations for process improvements.Work with business users and support/resolve ongoing technical system issues to ensure availability...Temporary workVisa sponsorshipFlexible hoursW.L. Gore & Associates
Elkton, MD1 day ago- .../Loan (SBL) desk is part of the Prime Finance organization and supports a broad set of equity finance trade structures, including short... ...appropriate risk entity. As a Stock Borrow/Loan Middle Office Analyst within JPMorganChase, you will be play a pivotal role in...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Desktop Support Analyst. Be the first to apply!
Related searches
- support analyst Newark, DE
- technical support associate Newark, DE
- service desk assistant Newark, DE
- help desk administrator Newark, DE
- technical support representative Newark, DE
- technical assistant Newark, DE
- customer support analyst Newark, DE
- support technician Newark, DE
- help desk technical support Newark, DE
- tech aide Newark, DE