Service Manager

Job Location: Enid - Enid, OK 73703 Position Type: Full Time Salary Range: $60,000.00 - $70,000.00 Salary Job Category: Installation - Maint - Repair Responsibilities Monitor service technician’s weekly/monthly goals to maintain an appropriate level of professional service and customer/employee satisfaction. Coach each service technician to improve their performance and safety and enhance their technical skills. Oversee the appearance and organization of the service department, and the associated outside areas to communicate professionalism of the service technicians and commitment to the excellence of the dealership. Interact with customers to ensure a positive experience with the service department and the dealership. Continue to refine the service department processes to enhance the customers’ experience with the service department, and the dealership. Quote repairs to customers in an accurate and timely manner the first time. Schedule service work and parts for technicians so they can reasonably achieve both weekly and monthly goals. Ensure all work orders are filled out with the required information including hours and serial numbers. Follow up on availability of parts ordered. Make sure each piece of equipment being repaired has been inspected for other issues using the appropriate Maintenance Inspection Checklist for that equipment. Check to ensure all equipment repairs have been tested under difficult operating conditions, and that the problems stated in the work order have been properly repaired. Respond promptly to customer needs and manage difficult customer situations. Oversee warranty claims, making sure to recover as much as possible of labor and parts. Qualifications Five or more years of engine/equipment diagnosis and repair with a track record of success, preferably in one of the following industries: agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. Must possess a valid driver’s license. Must be willing to work a normal 40 hours per week, and longer hours, as required, to meet customer demands. Able to lift and handle heavy loads up to 70 lbs. Able to work outdoors and indoors in all weather conditions. #J-18808-Ljbffr