Client Relations Manager

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking a Client Relations Manager to work remotely with the ability to support onsite requests as needed in Green Bay Area. This is a full-time, exempt position.

POSITION SUMMARY:

The EAP Client Relations Manager serves as the primary point of contact for organizational clients, ensuring the successful delivery of Employee Assistance Program (EAP) services. This role focuses on managing client relationships, ensuring program satisfaction, and supporting the effective implementation of EAP solutions. The Client Relations Manager partners with internal teams and collaborates with external stakeholders to drive client engagement, program utilization, and service excellence.

KEY ACCOUNTABILITIES & DUTIES:

• Serve as the primary liaison between the organization and assigned EAP client accounts.


• Build and maintain strong relationships with client HR teams, leadership, and stakeholders.


• Conduct regular check-ins and strategy meetings to understand client needs, adjust programming accordingly, and ensure satisfaction with EAP services.


• Act as a trusted advisor to customer points of contact to provide program support and offer insights into organizational challenges.


• Available to be on-call after-hours as part of a shared rotation, if applicable.


• Coordinate the onboarding process for new clients, including service delivery setup, training, and communication plans.


• Collaborate with internal teams to customize program offerings based on client-specific goals and organizational culture.


• Offer management and organizational consultation with the client point of contact on individual, team, and organization-level human-centric challenges with emphasis on improving performance and productivity deficiencies. Offer empathy, stability, and practical solutions to help meet organizational needs.


• Provide ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively.


• Develop and execute engagement strategies to promote EAP awareness and utilization among client employees.


• Deliver presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics.


• Analyze utilization data to identify trends and recommend strategies to improve employee engagement and program impact.


• Prepare and present regular reports to clients, summarizing program usage, outcomes, and areas for improvement.


• Provide insights and recommendations based on data to enhance program effectiveness.


• Ensure all reports meet confidentiality and compliance standards.


• Identify opportunities to expand EAP services and support additional client needs.


• Initiates conversations with customers, highlighting whole-health solutions. Identify opportunities, transition, and support engagement with subject matter experts.


• Collaborate with sales and leadership teams to develop proposals for enhanced or expanded offers.


• Assist in contract renewals by demonstrating program value and fostering client loyalty. 

QUALIFICATIONS:

• Bachelor’s or master’s degree in business, Human Resources, Social Work, Psychology, or a related field.


• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.


• Strong interpersonal and relationship-building skills.


• Excellent verbal and written communication, including presentation and public speaking abilities.


• Analytical skills to interpret utilization data and develop actionable insights.


• Proficiency in project management, multitasking, and meeting deadlines.


• Familiarity with mental health, wellness, and organizational behavior concepts is a plus.

Company Perks:  

• We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available


• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off


• Thinking about your future? – We have a 401(k) retirement program with a company match


• Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family


• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.