Client Relationship Manager

Client Relationship Manager – Manufacturing Overview Client Relationship Manager plays a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and prospects of account relationships. The Client Partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. We need a leader with extensive CxO level relationship building skills and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Key Responsibilities Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the Manufacturing sector Develop client engagement strategies and quantify costs of pursuit Lead accountability against Measurable Revenue/Profit Growth within set timelines Review the account metrics with the delivery, operations, and finance teams on a regular basis Be part of senior management reviews for the performance metrics of the account Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level Have regular meetings and collaborate with the customer decision makers and influencers Responsible for execution and customer satisfaction in all the revenue portfolios Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account Shape the thought leadership agenda Actively drive execution of the innovation agenda for the portfolio Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Manufacturing industry Required Experience Minimum 10+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment Strong experience with the global service delivery model In-depth understanding of business problem domain, technology, and services solution domains for the targeted industry vertical A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the Manufacturing domain Bachelor’s Degree Preferred Experience MS or MBA degree Strong background in a project environment and application development Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment Must be detail oriented and able to manage and maintain all facets of complex assignments Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Work Authorization Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Cognizant