Switchboard Operator

PBX OperatorWe are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed.ResponsibilitiesAnswer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteouslyAssist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnelMonitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departmentsSupport communication during hospital emergencies or critical events by coordinating calls and information flowEnsure compliance with hospital policies and maintain confidentiality when handling sensitive informationQualificationsHigh School Diploma or Equivalent required (effective 4/1/14 for all new hires).Previous PBX experience preferred.Previous experience in office or receptionist.Effective written, verbal communication, and interpersonal skills.Ability to multi-task, prioritize needs to meet required timelines.Analytical and problem-solving skills.Customer Services experience preferred.