Intake and Scheduling Coordinator

Job Description

Job Description

Seeking a confident and experienced scheduler who will be responsible for coordinating home infusion visits with specialty pharmacies, patients, and nurses. Specialty Pharmacy experience preferred. This scheduler will be responsible for communicating with doctors' offices, pharmacy coordinators, nurses in the field, patients, and multiple company departments daily. The ideal candidate should be professional, compassionate, patient, and have the ability to manage multiple calls. The ideal candidate should also be able to prioritize the needs of the pharmacy, patients, and nurses. The scheduler will also assist the Intake and Scheduling manager with the following duties:

• Intake of new patients into the scheduling/calendar program

• Verify and update MD orders for all patients upon intake and every 3 months or as needed

• On a daily basis, ensure that all patients are properly scheduled in the calendar and assigned to a nurse

• Will respond to all company-related emails regarding patients, pharmacies, MD offices, etc, immediately, and on a daily basis

• Will immediately communicate to the Intake and Scheduling Manager any issues regarding patients, pharmacies, nurses, or anything directly related to Enliven

• Answer telephone calls and transfer to appropriate staff members

• Will be expected to perform receptionist duties by greeting clients, guests, and patients

• Create and modify documents using Microsoft Office and Google Suites

• Perform general clerical duties including but not limited to: photocopying, faxing, mailing, and filing

• Sign for and distribute UPS/FedEx/Airborne packages

• Attend and participate in company-related events, meetings, conferences, etc

• Support staff in assigned project-based work