Program Manager - State Government Technology Programs

• Serve as a senior partner to government clients, developing trusted relationships and maintaining a strong understanding of agency priorities, challenges, and expectations.
• Provide overall leadership for the successful delivery of multiple complex technology initiatives.
• Identify delivery, staffing, financial, contractual, and organizational risks early and work across teams to resolve issues before they impact program outcomes.
• Maintain regular communication with clients to understand evolving needs, solve problems collaboratively, and provide transparency into program progress.
• Lead and support Project Managers and functional delivery leaders responsible for individual workstreams and projects.
• Oversee large, multidisciplinary technology teams and create an environment that promotes accountability, collaboration, and strong delivery.
• Manage program-level milestones, dependencies, integrations, and risks across multiple projects and stakeholder groups.
• Oversee contract and financial performance across the portfolio in partnership with finance and contracts teams.
• Support contract modifications, option years, surge requirements, CLIN growth, and subcontractor negotiations.
• Identify opportunities to expand existing programs by understanding client needs and the broader agency landscape.
• Establish and maintain high standards for delivery excellence and client service.
• Collaborate across delivery, product, engineering, operations, finance, and leadership teams to anticipate and resolve program-level challenges.
• Help advance organizational priorities and continuously improve program management and delivery practices.

• 10+ years of experience leading complex technology programs, projects, or portfolios.
• Demonstrated experience delivering custom software development and/or cloud infrastructure programs.
• Experience working with or within state government agencies and a strong understanding of public-sector contracting, compliance, documentation, and audit requirements.
• Experience leading large-scale technology modernization or digital transformation initiatives with significant complexity, risk, dependencies, and stakeholder involvement.
• Demonstrated success leading and scaling Agile software development teams.
• Experience managing multidisciplinary teams that may include engineering, product, design, DevOps/cloud, data, operations, and project management professionals.
• Strong understanding of Agile delivery frameworks such as Scrum, Kanban, or SAFe, along with modern software development practices including CI/CD.
• Experience managing program-level budgets, contracts, staffing, schedules, risks, and delivery commitments.
• Ability to operate effectively in complex environments involving multiple organizations, stakeholder groups, technologies, and competing priorities.
• Strong client relationship and stakeholder management skills, with a service-oriented approach to both clients and delivery teams.
• Ability to balance immediate delivery priorities with longer-term program strategy, contract performance, and organizational objectives.
• Excellent written and verbal communication skills, including the ability to communicate effectively with senior government stakeholders and executive leadership.
• Ability to work East Coast business hours and travel to Richmond, VA, approximately once per month or as needed to support client and program needs.

• Experience supporting or managing Paid Family and Medical Leave, Paid Family Leave, unemployment insurance, benefits administration, or similar public-benefit programs.
• Experience working directly within a state government agency or a major municipal government.
• Track record of building or leading Agile technology organizations of 50+ team members.
• Experience launching new production technology platforms or digital services with significant public visibility or large user populations.
• Experience leading long-term, complex, and potentially ambiguous IT modernization programs.
• Experience managing programs that combine production operations and support with ongoing product and feature development.
• Experience introducing or expanding Agile delivery practices within government organizations.
• Familiarity with project and delivery management tools such as Jira and Confluence.

Compensation