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Technical Support & Escalations Leader

Jobtailor

Jobtailor in Richardson, TX seeks an experienced Operations Supervisor to lead customer service operations and a team handling provisioning and configuration of business services and network solutions. The role requires guiding escalations, monitoring performance metrics, and coordinating with multiple teams to ensure timely, accurate resolutions and ongoing improvements in service delivery. #J-18808-Ljbffr Jobtailor

Vacancy posted 3 days ago
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