Service Desk Technician - Bilingual Spanish/English (TIER 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
*This position requires candidates to be proficient in English and Spanish*
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - Bilingual Spanish/English (TIER 1) in Indianapolis, IN vacancy

Courier/Non-DOT-1
$23.21 per hour
...conformance to FedEx features of service and provides related customer service... .... Ability to read and speak the English language sufficiently to... ...learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
Hourly pay
Shift work
FedEx
Indianapolis, IN
21 hours ago
PH - Switcher FT-1
...of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
Full time
Shift work
FedEx
Greenwood, IN
21 hours ago
Medical Assistant
$43k - $56.2k
...administration experience • At least 1 year of MA experience • Value... ...and CAHPS/HOS Patient Experience. • Bilingual proficiency in English and Spanish - must pass proficiency exam prior... ...CenterWell is a leading healthcare services business focused on creating integrated...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Apprenticeship
CenterWell
Indianapolis, IN
1 day ago
Sr Operations Admin-1
...including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages... ...only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
For contractors
Work at office
Federal Express Corporation
Indianapolis, IN
1 day ago
K-3 Instructional Coach
...Coaching | Grades K–3 | Full-Time, Salaried 1 Position Available | Salary:... ...with clear coaching look-fors aligned to Tier 1 instructional expectations Deliver... ...Acadience Reading (DIBELS) — required Bilingual (English/Spanish) a plus Professional Development &...
Bilingual
English language skills
Spanish language skills
Full time
Summer work
Remote work
Flexible hours
Matchbook Learning
Indianapolis, IN
21 hours ago
Dental Front Office
...insurance Presenting treatment plans Collecting payments Coordinating with the clinical team Qualifications 1–2+ years of dental front office experience required Bilingual English/Spanish strongly preferred Insurance verification and billing knowledge a plus #J-18808-Ljbffr...
Bilingual
English language skills
Spanish language skills
Work at office
PrimeCare Dental
Indianapolis, IN
4 hours ago
Chief Executive Officer (CEO)
...Organization Management Type Non Profit Employees 1-10 About the Role The Company is seeking a Founding... ...external partnership development. The ideal candidate will be bilingual in Spanish and English, with 10-15 years' experience in Gulf or marine...
Bilingual
English language skills
Spanish language skills
Confidential
Indianapolis, IN
2 days ago
Full Time Litigation Attorney
...500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide... ...experience Member of the Indiana Bar and in good standing Bilingual (English/Spanish) a plus Experience in knowing how to evaluate claims, etc....
Bilingual
English language skills
Spanish language skills
Full time
Work at office
THE LAW OFFICES OF KANNER AND PINTALUGA PA
Indianapolis, IN
1 day ago
Help Desk Support/Technical Support - Remote
$22 - $26 per hour
...differentiating end‑to‑end service offerings, there’s... ...Overview Term: 1+ year Location: Indianapolis... ...- 5:00 pm As a Help Desk Support Analyst, you’... ...issues to higher‑tier IT teams when necessary... ...multilingual skills (e.g., English plus German, Spanish, etc.), given...
English language skills
Spanish language skills
Work at office
Remote work
Worldwide
Zones
Indianapolis, IN
4 days ago
Masonry Instructor (NCCER Masonry Level 1)
...workforce readiness. We operate a full-service, brick-and-mortar adult education campus... ...and Research (NCCER) Masonry Level 1 (5th Edition) curriculum to adult learners... ...platforms (e.g., Salesforce). Bilingual (English/Spanish/Haitian Creole). Knowledge, Skills &...
Bilingual
English language skills
Spanish language skills
Full time
Apprenticeship
Work experience placement
Immediate start
Monday to Friday
Phalen Leadership Academies
Indianapolis, IN
10 days ago
Customer Service Representative II
$18 - $18.5 per hour
...Customer Service Representative II Location: Indianapolis, Indiana 46226 Shift Details: 11am - 7pm; Monday - Saturday... ...• High school diploma or equivalent • Bilingual English/Spanish • 1 year of experience in a customer service role within a call...
Bilingual
English language skills
Spanish language skills
Work at office
Shift work
CRG
Indianapolis, IN
5 days ago
Mortgage Customer Service Representative
...currently seeking a Mortgage Customer Service Representative for a contract... ...underwriter, loan officer) Minimum of 1 year of contact center experience or... ...Qualifications FHA knowledge/background Bilingual in English and Spanish (verbal and written) Contact...
Bilingual
English language skills
Spanish language skills
Contract work
Talascend
Indianapolis, IN
1 day ago
Bilingual Customer Service Associate
...looking for Seasonal Customer Service Representative to join our... ...applicants must reside in one (1) of the following States:... ...technical support via phone in Spanish and English Deliver an exceptional support... ...-free environment Desk and an ergonomic chair About...
Bilingual
English language skills
Spanish language skills
Permanent employment
Full time
Work experience placement
Seasonal work
Live in
Local area
Work from home
Home office
Foundever®
Indianapolis, IN
2 hours ago
Customer Service Specialist
...Customer Service Representative II Mortgage Origination Leidos is seeking a Customer... ...Junior Underwriter Loan Officer Minimum 1 year of: Contact center experience Telephone... ...Preferred / Nice-to-Have Skills Bilingual English/Spanish (strongly preferred) FHA knowledge and...
Bilingual
English language skills
Spanish language skills
Flexible hours
inSync Staffing
Indianapolis, IN
4 hours ago
Customer Service Rep II
...Mortgage Origination Customer Service Representative (Bilingual Preferred) Location: 5757 Decatur... ...Officer, or similar). Minimum 1 year of contact center or telephone... ...to-Have Skills Bilingual in English and Spanish (strongly preferred). FHA mortgage...
Bilingual
English language skills
Spanish language skills
Full time
Shift work
inSync Staffing
Indianapolis, IN
4 hours ago
Bilingual Mortgage Origination Customer Service Rep
$20 - $23 per hour
...Customer Service Rep / Mortgage Origination Professional Job#: 3034578 Location... ...underwriter, loan officer) and 1+ years of contact center or telephone... ...FHA guidelines and procedures. Bilingual proficiency in English and Spanish (verbal and written). Experience...
Bilingual
English language skills
Spanish language skills
Hourly pay
Contract work
Shift work
Apex Systems
Indianapolis, IN
7 days ago
Patient Access Specialist (Spanish Interpreter)
...Specialist provides a variety of services to patients from point of... ...includes 8am-5pm, with 1 weekday working until 8pm,... ...Diploma or equivalent required. Bilingual in Spanish. SET YOURSELF APART Knowledge... ...effectively in the English language by both orally and...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Local area
Visa sponsorship
Work visa
Flexible hours
Rotating shift
Weekday work
HealthNet Inc
Indianapolis, IN
3 days ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
$18.05 per hour
...Customer Service Specialists work closely with wholesale and retail... ...comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted... ...or GED Have at least one (1) year of experience working in...
Bilingual
English language skills
Spanish language skills
Full time
For contractors
Work experience placement
Afternoon shift
The Sherwin-Williams Company
Indianapolis, IN
1 day ago
Home Based Caseworker(1099 Subcontractor)
$40 - $55 per hour
...compassionate, culturally responsive services to children and families across Indiana... ...related human services field At least 1 year of experience in child welfare,... ...independently Bonus Points If You Have: Bilingual (Spanish/English) Previous DCS provider experience...
Bilingual
English language skills
Spanish language skills
Hourly pay
For subcontractor
Work from home
Flexible hours
A TEAM YOUTH & FAMILY LLC
Indianapolis, IN
2 days ago
Customer Service Advisor (Bilingual)
...Customer Service Advisor (Bilingual) As a Customer Service Advisor, you are often... ...Willing to be top-side technician cross-trained Have full mobility... ...operational instructions English/Spanish speaking bilinguals... ...contact Human Resources at 1.833.VVV.Report or email ECC...
Bilingual
English language skills
Spanish language skills
Hourly pay
Weekly pay
Flexible hours
Afternoon shift
Valvoline
Indianapolis, IN
4 days ago
Construction Controller
$100k - $120k
...commercial painting and construction services company — in business for over 45 years... ...premium, salaried employees eligible Day 1 Dental and vision insurance included... ...project management software Bilingual (English/Spanish) Notary certification (or willingness...
Bilingual
English language skills
Spanish language skills
Monday to Friday
TGG Accounting
Indianapolis, IN
1 day ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
$18.05 per hour
...Customer Service Specialists work closely with wholesale and retail... ...comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted... ...or GED Have at least one (1) year off experience working...
Bilingual
English language skills
Spanish language skills
Full time
Contract work
For contractors
Work experience placement
Local area
Afternoon shift
Sherwin-Williams
Beech Grove, IN
4 days ago
Medical Assistant
$43k - $56.2k
...administration experience • At least 1 year of MA experience • Value... ...CAHPS/HOS Patient Experience. • Bilingual proficiency in English and Spanish - must pass proficiency exam prior... ...CenterWell is a leading healthcare services business focused on creating integrated...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
CenterWell Senior Primary Care
Indianapolis, IN
4 days ago
Customer Service Representative II
...Customer Service Representative II Accelerate your career at RXO RXO is a leading... ...At a minimum, you'll need: ~1 year of experience in a customer service... ...Experience in a call center environment Bilingual English/Spanish Strong customer service skills with...
Bilingual
English language skills
Spanish language skills
Work at office
RXO
Indianapolis, IN
21 hours ago
Medical Assistant
$43k - $56.2k
...administration experience At least 1 year of MA experience Value... ...and CAHPS/HOS Patient Experience. Bilingual proficiency in English and Spanish - must pass proficiency exam prior... ...CenterWell is a leading healthcare services business focused on creating integrated...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Apprenticeship
Humana
Indianapolis, IN
4 days ago
Bilingual Mortgage Servicing Customer Service Representative
$22 - $23 per hour
...Leidos Bilingual Mortgage Servicing Professional Leidos is seeking a full-time Bilingual Mortgage Servicing... ...mitigation specialist). Minimum of 1 year of contact center experience... ...on business needs. Bilingual in English and Spanish—verbal and written. Desired Qualifications...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Immediate start
Monday to Friday
Via Logic LLC
Indianapolis, IN
1 day ago
Production Supervisor
...downtime. Excellent communication skills (leads 1st shift tier meeting, communicates daily production targets) Must... ...to detail Communication Education and Experience: ~ Bilingual in English/Spanish preferred ~ High school diploma, BS in engineering a plus...
Bilingual
English language skills
Spanish language skills
Temporary work
Work experience placement
Immediate start
Day shift
PLZ Aeroscience Corp
Indianapolis, IN
2 days ago
Material Handler (warehouse/Forklift/logistic)
...Forklift Material Handler SHIFT: Monday - Friday 5pm - 1:30am SUMMARY The Forklift Material Handler loads... ...SKILLS AND ABILITIES Ability to read and write English is required. Bilingual English/Spanish is desired. PHYSICAL DEMANDS The physical demands...
Bilingual
English language skills
Spanish language skills
Monday to Friday
Shift work
ProTrans
Indianapolis, IN
4 days ago
Service Center Manager
...What You'll Do: As an Assistant Service Center Manager (ASCM), you are the right... ..., and operational instructions English/Spanish speaking bilinguals preferred, otherwise English fluency... ...process. Please contact Human Resources at 1.833.VVV.Report or email ECC@...
Bilingual
English language skills
Spanish language skills
Hourly pay
Weekly pay
Flexible hours
Afternoon shift
Valvoline
Greenwood, IN
4 hours ago
Insurance Sales Agent - Customer Service
$1,000 per month
...Insurance Sales Agent - Customer Service Job Category: Sales Requisition Number:... ...Sign-On Bonus Opportunity of up to $1,000* Pay Range: $40000 - $50000 /... ...license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service...
Bilingual
English language skills
Spanish language skills
Full time
Immediate start
Relocation package
Freeway Insurance Services America
Indianapolis, IN
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - Bilingual Spanish/English (TIER 1). Be the first to apply!