Room Service Server/Attendant

Job Description

Job Description

Job Description:

The In Room Dining & Mini Bar Attendant is responsible for delivering exceptional guest service through the delivery of in-room dining orders, mini bar inventory and replenishment, guest amenity setup, and maintaining the cleanliness and efficiency of the In Room Dining operation. This position plays a critical role in creating memorable guest experiences while supporting departmental standards, operational efficiency, and revenue integrity.

Job Focus

Focus is on, but not limited to the following:

• Deliver food, beverages, and amenities to guest rooms while maintaining presentation standards.
• Enter guest rooms and properly set up trays, tables, and amenities according to departmental procedures.
• Present checks to guests for payment and signature as required.
• Open and serve wine and champagne in accordance with company standards and state regulations.
• Maintain cleanliness, organization, and appearance of the In Room Dining department and service areas.
• Collect and clear trays, carts, and service items from guest room floors.
• Maintain service equipment in a clean, functional, and presentable condition.
• Inventory, restock, and replenish mini bars in guest rooms.
• Generate guest charges and complete consumption reports for mini bar usage.
• Inspect products for freshness, quality, and expiration dates.
• Complete opening, closing, inventory, and replenishment reports.
• Respond promptly to guest requests and resolve service concerns professionally.
• Communicate effectively with kitchen staff, service team members, and leadership.
• Maintain complete knowledge of menu items, mini bar products, departmental procedures, and equipment.
• Ensure compliance with all health, safety, sanitation, and liquor regulations.
• Clean and maintain all equipment, carts, and tools used in daily operations.

Desired Qualifications:

• Previous experience in In Room Dining, Food & Beverage service, hospitality, mini bar operations, or a related guest service role preferred.
• Must be at least 21 years of age.
• Ability to obtain and maintain a valid Nevada Alcohol Awareness Card.
• Ability to obtain and maintain a valid Nevada Food Handler Safety Training Card.
• Exceptional personality with a hospitality-driven attitude.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Professional, polished, friendly, and dynamic presence.
• Strong attention to detail, accuracy, and follow-through.
• Able to take initiative in a VIP-driven and guest-focused environment.
• Maintains a strong sense of urgency and accountability.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills with proficiency in English.
• Ability to work in a fast-paced, high-pressure environment.
• Understands and anticipates guest service needs.
• Maintains confidentiality of guest and company information.
• Dedicated and willing to go above and beyond to create exceptional guest experiences.