Loan Servicing Specialist

Loan Servicing SpecialistIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Service Credit Union is seeking a Loan Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to all loans held by SFCU. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement. Will recognize superior member service and the protection of the credit union's assets as the primary responsibilities."Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience."Compensation range: $22 - $24 per hour based on experienceLocation: On-site position located in Portsmouth NHBenefits Include:Great health and dental benefits starting day one!PTO, long-term disability, and paid holidays.401k with 8% company contribution after one year of employment.Paid leave policy after 12 consecutive months of employment.Free confidential mental health support program with TalkspaceFree identify theft protection through IdentityForceTuition reimbursement.Training and career growth opportunities.A Day in the Life:Member ServiceEnsure member inquiries are responded to and resolved immediately whenever possibleProvide support, as needed, for escalated member needsSupport and educate staff to provide superior member serviceLoan ServicingContribute to department SLA/KPIs as they relate to SFCU's overall strategic planContribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiencyAccurate and executed documentation and retention of all necessary documentation to protect SFCU's ability to collect paymentAbility to analyze documentation for understanding of all loan products offered by SFCUAbility to assist members in utilizing SFCU's products and services including online banking platform, external payments, and wires.Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core of any necessary data entry and completion of accurate transactions through the coreMaintain accurate post-closing document trackingComplete member outreachProactively aid all new members to assist with on boardingWork with management to develop and implement additional member outreach programs designed to educate borrowers/members on SFCU products and servicesWork with other departments on developing reporting for campaignsAssist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts.Complete loss mitigation process from mailing through updating coreContribute to the department phone/Salesforce/email queues for all loan servicing related itemsComplete lien release processProcess system maintenance loansMonitor reports related to servicing related itemsGenerate letters related to loan servicing as neededTraining and Documentation:Consistently review procedures and business practices to keep current with technological advancesRecommend and draft new and revised policies/procedures for loan servicing responsibilities as neededReporting:Contribute to monthly, quarterly, and year-end reporting.Compliance:Ensure all loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.NCUA, State of NH, Internal, Investor, and MI Audits:Assist in preparation of requested documentation for auditMaintain reporting throughout the year that will be used for audit reviewImplement suggested modification of process as mandated by audit reviewSystems and Projects:Full comprehension of the core systemMaintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect.Understand the Service Federal Credit Union mission, vision, and corporate goals as they relate to the position, department, and credit union.Regular and reliable attendance is an essential function of this position.Perform other duties as assigned.Credit Union Knowledge:Maintain knowledge and understanding of credit union's overall strategic plan and prioritiesMaintain high level of knowledge of credit union policiesMaintain high level of credit union product and services offeringsMaintain detailed knowledge of departmental policiesAbility to detect and research any deficiencies and make recommendations accordinglyRequired Knowledge and Skills:High School diploma or equivalent required.Minimum 1 years' experience in a related field desired.Financial industry experience and customer service experience desired.Superior member service skills and professionalismExperience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.Strong problem solving and analytical skills.Ability to work independently and in a team environment.Ability to communicate clearly and effectively verbally and in writing.Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applicationsWillingness to work extended hours, including weekends, as responsibilities require.Flexibility in a hybrid work environmentAbility to prioritize and organize work dutiesValid driver's license with clean driving recordAbility to travel to other work locations as required, if neededAt Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.Equal Opportunity Employer