Call Center Representative

Customer Service Professional

Customer Service Professional who handles incoming and/or outgoing calls.

Job Responsibilities:

• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

Skills:

Required Skills & Experience:

• Two (2) years of experience and Bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening providing full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Preferred Skills & Experience:

• N/A

Education:

Required Education:

• High School Diploma or general education degree (GED).

Preferred Education:

• N/A

Required Certifications & Licensure:

• N/A

Preferred Certifications & Licensure:

• N/A

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."