Business Systems Analyst

When we talk E&S, We Mean Expertise & Speed

Are you ready to make a real impact in the world of insurance? At Dellwood, we're not just another insurance company - we're a team of passionate professionals who are modernizing the way business insurance gets done. Dellwood is built to deliver outstanding service and support for our partners with a balanced approach of technology and personal service, honoring the human nature of the business. Dellwood is purpose-built to bring speed, efficiency, and know-how to the E&S market.

Our Mission: To create a collaborative community of professionals focused on providing exceptional service and delivering innovative insurance solutions.

Why Dellwood?

Industry-Leading Expertise

Our team has extensive relationships throughout the insurance industry and decades of experience in E&S solutions. Our team of experienced underwriters craft solutions specifically for hard-to-place small and middle-market commercial risks.

Financial Stability

Backed by leaders in the industry, Dellwood has the strength and resources to make a significant impact.

A Culture of Innovation

We thrive on collaboration, creativity, and communication to address dynamic market needs.

What's the Role?

Overview

We are seeking a skilled Analyst to join our Insurance IT Operations team. The ideal candidate will understand system integrations, cloud systems, and translate between business users and technical teams. They will possess an analytical mindset, exercise excellent communication skills, and understand business processes, preferably insurance processes. The Business Analyst will report to the Director of IT Operations.

Key Responsibilities

• Partner with business stakeholders to gather, clarify, and document requirements for new functionality, system enhancements, and process changes.
  • Translate requirements into functional documentation, process flows, user stories, decision logic, and testable acceptance criteria in Azure DevOps.
  • Develop training materials, job aids, and process documentation; provide end-user support for new or updated functionality.
• Support User Acceptance Testing (UAT) by documenting results, validating integrations, and tracking defects through resolution; perform smoke and validation testing during sprints and on release nights.
• Use tools such as Postman to test and troubleshoot REST APIs - building collections, managing environments, validating payloads, and supporting integration testing with internal and external partners.
• Contribute to DevOps workflows through backlog refinement, deployment impact reviews, and collaboration with developers to ensure requirements are production-ready.
• Investigate production issues, document findings, and coordinate with IT, vendors, and stakeholders to drive timely resolution.
• Support release readiness through impact assessment, regression considerations, and communication of key system or workflow changes.
• Work with Azure services (Blob and Table Storage) to understand data persistence, retrieval, logging, and auditing across environments; support troubleshooting and documentation of cloud-based solutions.
• Analyze existing workflows to identify improvements in efficiency, accuracy, controls, and user experience; contribute to data requirements definition.

Qualifications

• 2-5+ years of Business Analyst, Operations Analyst, or related experience, preferably in insurance or financial services.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills; able to document requirements clearly and communicate effectively across business and technical teams.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with Azure services, including DevOps, and Postman.
• Experience working with cross-functional teams including business users, IT, and external vendors.
• Experience supporting insurance operations, including underwriting and claims platforms, policy administration systems, workflow tools, or ticketing systems.

Location: Overland Park, Kansas

Applicant must be currently authorized to work in the United States on a full-time basis.

Dellwood