Service Advisor

Service Advisor PositionThe responsibilities of a Service Advisor include scheduling appointments, greeting customers, listening to their needs, performing thorough and accurate write-ups and walk around inspections in the service lane, proactively recommending required maintenance, creating complete, detailed, and accurate repair orders, and dispatching work to appropriate skilled level technicians. They may also set up alternate transportation and verify insurance before maintenance is scheduled.By working at Riverbend Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Riverbend Ford Family where we value support and dedication to each other as much as to our customers!Service Advisor Compensation and Benefits:Competitive Pay $350.00 per week base Salary plus Monthly Performance Based CommissionBonus OpportunitiesHealth Insurance, Dental, Vision, Life, and SupplementalPaid Vacation, Holidays, and Sick LeaveEmployee Discounts for Service Work, Parts, and Vehicle PurchasesMonday to Friday Work Week, NO WeekendsService Advisor Responsibilities:Greet customers promptly and courteouslyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:Previous experience at a Ford dealership is a plusAbility to identify and relay customer concern(s) accuratelyKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic and friendly personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology, repair and service procedures and specificationsMinimum of 1 year in service department preferredAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalentWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind as outlined by federal, state, or local laws.