Area Supervisor

Must apply on Ross Careers Website. Please apply at Ross-- Overview Welcome to Ross Stores, Inc., where our differences make us stronger. At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!

GENERAL PURPOSE:

The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store and the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors open and close the Store, supervise Associates, and maintain a friendly, easy-to-shop environment. They ensure proper merchandise presentation and a clean work area at all times and execute and supervise Company operational processes as needed. Essential Functions Maintaining Safe & Secure Environments Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of the building including entrance/exit control, daily trash removal, Electronic Article Surveillance (EAS) device checks, Cash Office security, armored carrier pickups, and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for customer safety including accident prevention, accident reporting, and emergency procedures. Tests all fire alarm systems as scheduled and responds to after-hours alarms when requested. Customer Service Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance in accordance with Company Dress Code and ensures all Associates adhere to the Dress Code. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices. Responsible for receiving merchandise trucks when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (e.g., signs, supplies, special deliveries). Responsible for cleanliness and organization of all stockrooms. Helps deliver and place merchandise on the sales floor when all merchandise is processed. Responsible for securing and processing back-stock per Company policy. Responsible for merchandising of the department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance with monthly presentation guidelines in the assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention with a strong customer service presence on the sales floor. Maintains integrity and safeguards confidential information, cash, credit card information, and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts Code 50 package inspections. Executes Company Best Practices and maximizes productivity by minimizing steps and touches. Front-End Supervision and Operations Executes Company Best Practices and ensures Associates are performing to standards at the Front End. Maintains pace and handles line management to expedite Customers' wait time. Trains and coaches Associates on cash registers, shortage control policies, and Front End procedures to meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches, and breaks. Ensures all equipment is working properly and maintains Front End supplies and recovery. Ensures go-backs are scanned, tagged, and ticketed; teaches Scan and Bag best practice. Ensures merchandise is salable at the Front End and on related displays. Fitting Rooms Maintains cleanliness of Fitting Rooms. Audits garment tags and ensures go-backs are compliant with ticketing and tagging as needed. Administrative Duties as Assigned by Store Manager Ensures cash pulls and bank deposits follow Company policy. Oversees Front End control when needed, including refund approvals, Associate purchase approvals, tills, and payroll-related tasks. Handles payroll administration including daily punch edits and scheduling as needed. Other duties as assigned by the Store Manager. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements / ADA Ability to use all Store equipment, including PDTs, registers, and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend, kneel, squat, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: the ability to regularly push, pull and lift more than 20 lbs. Supervisory Responsibilities Retail Associates Stockroom Leads (where applicable) DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr Ross Stores