Partner Integrations Lead

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

Upgrade is looking for a Partner Integrations Lead for our Home Improvement product platform. In this pivotal role, you'll own and drive key partner onboarding initiatives, shaping seamless API integrations across the entire loan application and origination lifecycle. The role is perfect for those who are self-motivated, technically minded, and excel at translating complex technical requirements between external partners and internal engineering teams. You’ll be responsible for serving as the primary product SME, managing integration pipelines, triaging production issues, and collaborating with Sales, Product, Account Management, and Engineering to deliver impactful, reliable outcomes . Please note that this is a role in a hybrid capacity based in our office in SF or Atlanta, with regular onsite work days.

What You’ll Do:

• Act as main point of contact and partner-facing subject matter expert on the Home Improvement product platform (particularly all API integration points) and the Home Improvement business & operation.
• Manage integrations with new partners and new product rollouts for existing partners. Responsibilities include helping define how partner platforms will interact with Upgrade through the loan application and origination processes; creating documentation and project management deliverables to track ongoing integrations; troubleshooting with partners as needed during both QA/UAT and post-live project phases
• Lead and facilitate cross functional communication to ensure internal alignment and prioritization of Partner integration projects and ongoing requests
• Lead technical response for production incidents related to Home Improvement integrations, coordinating internal and external teams
• Triage inbound defect reports by severity, reproduce issues in staging environments, and document root-cause hypotheses with supporting log evidence.

What We Look For:

• 6-7+ years of work experience preferred
• BA/BS degree in Business, Engineering, or equivalent
• Experience leading complex technical integrations, along with specific expertise in RESTful API architecture, JSON/XML payload structures, and OAuth/API key authentication patterns
• Subject matter expertise in the Home Improvement or a similar merchant financing space is ideal
• Entrepreneurial, self-starter, and persistent attitude with the desire to go deep in details
• Comfortable working in a startup culture with the ability to earn trust
• Comfortable collaborating with all levels within the company and external partners
• Comfortable in a flexible environment and expertise in project management across multiple departments

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development

Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations. Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives. The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need. J ob duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position. Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings. Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.

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