General Manager Salem VA Hotel

Job Description

Job Description

Description of the role:

The General Manager of the Salem VA Hotel will be responsible for overseeing all aspects of hotel operations, ensuring a high level of customer satisfaction, profitability, and employee engagement.

Responsibilities:

• Develop and implement strategies to achieve hotel's financial and operational goals
• Ensure all departments are running smoothly and efficiently
• Oversee and manage the hotel staff, including hiring, training, and evaluating performance
• Maintain high standards of customer service and resolve any guest issues or complaints
• Monitor and control hotel expenses and revenue
• Create and manage budgets
• Coordinate with sales and marketing teams to drive bookings and revenue
• Ensure compliance with health, safety, and licensing regulations
• Stay updated with industry trends and implement best practices

Requirements:

• Previous experience in hotel management or a similar role
• Excellent leadership and team management skills
• Strong financial acumen
• Exceptional customer service skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Proficient in hotel software and Microsoft Office Suite
• Knowledge of local and state regulations regarding hotel operations

Benefits:

• Competitive salary
• Healthcare benefits
• Paid time off
• Opportunities for growth and advancement

About the Company:

VP Management is a leading hospitality management company specializing in hotel management. We are committed to providing exceptional guest experiences and delivering superior financial results for our clients. With a strong focus on employee development and a positive work culture, we strive to create a rewarding environment for our team members.

Looking to join a growth-oriented company with an engaging work culture.  The general manager of the hotel property is responsible for overseeing the lodging facility to ensure excellent guest satisfaction and to enhance the facility’s reputation among travelers, ensuring the general overall operations of the property along with management of the staff and services offered.  Along with compliance to franchise, a successful candidate should offer excellent organizational, communication and leadership skills, and with ability to create a positive impact on the hotel through meeting financial and customer service goals.

Overseeing all daily hotel operations to guarantee that guests enjoy an outstanding experience, the candidate is responsible for all hotel services, such as franchise and brand compliance, engaging staff, vendors and stakeholders, building and maintaining relationships customers, staff, vendors and stakeholders, all job tasks within the operations of the hotel including but not limited to front desk, housekeeping, maintenance, budgeting, revenue management, team building, and employee development. This position encourages candidates that can demonstrate dynamic problem solving, to monitor economic trends, and to develop marketing strategies in promotion of the hotel services.

A successful candidate should hold a bachelor’s degree in hotel management or business management as a plus; equivalent experience is also acceptable.

EEOC Statement:

VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected category. We are committed to creating an inclusive and diverse workplace for all employees.