Production / Project / Installation Manager

Home Improvement experience is required : We are a growing home improvement company offering bath surrounds. We are seeking an experienced Production / Installation Manager to oversee and manage all aspects of installation operations. We offer a competitive compensation package and the opportunity to grow with us. Position Overview The Production / Installation Manager is responsible for leading the installation team, managing scheduling and production, ensuring customer satisfaction, and overseeing materials, vendors, and job profitability. Key Responsibilities Leadership & Team Management Participate in hiring and training installers Manage and lead the installation team Ensure installers meet performance expectations and accountability standards Review job duties and timesheets Collect timesheets and receipts for payroll Customer Experience Maintain 100% customer satisfaction Ensure positive customer feedback on installers Contact customers one week after installation for satisfaction review Communicate weekly with customers regarding production timelines Request referrals and remind customers about referral programs Scheduling & Production Management Plan and schedule all installations Maintain and update installation calendar (Google Calendar) Manage installer time‑off requests Prepare customer folders and installation documentation Maintain accurate records in CRM Pre-Production & Ordering Review contracts with sales team prior to ordering materials Order all required products and materials Complete permits as needed Manage vendor relationships Oversee incoming products and warehouse organization Prepare materials for upcoming installs During & Post Installation Support installers with on‑site issues Collect completion certificates and payments Coordinate warranty and service calls Review job costs and identify improvement opportunities Conduct root cause analysis on service calls Review findings with ownership and recommend next steps Take appropriate action to resolve issues #J-18808-Ljbffr