Process & Comm Training Senior Analyst
NTT Data
Overview· Performs analysis to understand client transactions in order to create process improvements.· Reviews and standardizes content as well as tailors material for specific situation.· Creates content for high-end (difficult/complex) topics.· Conducts/facilitates training on high-end (difficult/complex) topics.· Acts as consultant for respective service lines.· Leads development, design, delivery, evaluation, and management of training programs for the respective service line.· Participate/lead project transitions such as product launches.·Designs training materials for technical training to include but not limited to SOPs, knowledge bases, training cirriculum, AI training initatives, and training automations.· May mentor a group of junior trainers.This is a BPO Process & Communication Senior Techincal Trainer for Insurance TPA.Posting Date:Department:Niche Skills - 1448150021
Vacancy posted 1 day ago
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