Customer Service Representative

Customer Service & Inside Sales Representative -- On-Site | Growing Manufacturing Company

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Are You a People Person Who Loves Building Relationships?

Do you naturally make people feel welcome? Do you enjoy conversations, remembering customers, and helping people find exactly what they need?

Nexus Staff is recruiting a friendly, outgoing Customer Service & Inside Sales Representative for a growing, privately held manufacturing company in Massapequa, NY.

We're looking for someone who genuinely enjoys people, loves learning new things, and takes pride in delivering an exceptional customer experience.

What You'll Do

• Handle incoming and outgoing customer calls with warmth and professionalism.
• Build relationships with existing customers and develop new ones.
• Learn specialized products and confidently recommend solutions, upgrades, and additional services.
• Help customers create and place customized product orders.
• Coordinate with production to ensure orders are accurate and completed properly.
• Follow up on orders, resolve customer concerns, and encourage repeat business.

You'll Be a Great Fit If You...

• Love connecting with people and naturally make others feel comfortable.
• Enjoy helping and selling without being pushy.
• Are curious and coachable — you want to learn, improve, and become an expert at what you do.
• Take ownership — you remember details, keep your promises, and follow through.
• Bring positive energy — you're friendly, patient, and solution-oriented, even on busy days.
• Are adaptable — you enjoy working in a creative, entrepreneurial environment where every day can be a little different.

What We're Looking For

• Strong communication and customer service skills.
• Comfortable handling phone calls and building customer relationships.
• Previous customer service, inside sales, or order-processing experience preferred.
• Good computer skills, attention to detail, and organizational ability.
• Willingness to learn specialized products and custom order processes.
• Dependable, punctual, and comfortable working on-site.

Why Join?

You'll be part of a small, creative, hardworking team where relationships matter, your contributions are noticed, and you'll have the opportunity to develop valuable product expertise.

We're not just looking for someone to answer phones. We're looking for someone customers look forward to speaking with. xhyhwjd

If you're warm, personable, eager to learn, and enjoy turning great service into lasting relationships, we'd love to hear from you!

Apply today through Nexus Staff.