Customer Service/Office Manager

Job Description

Job Description

We are looking for a competent Customer Service Office Manager to perform various administrative and clerical tasks to support our offices. You will be supervising a staff of Office Workers and will undertake a variety of activities in the office ranging from running the customer service area (Western Union, Lottery, Bill Payment, etc.) to bookkeeping and reports.

An effective Office Manager has the ability to work diligently to help maintain smooth office operations. You must be reliable and hardworking with great communication skills. The ideal candidate will also be familiar with office equipment and procedures.

Responsibilities include:

• ***Effectively and efficiently provide excellent customer service. A lot of an Office Manager's time will be spent at the customer service counter.
• Successfully manage a team of office workers to provide smooth front-end operations
• Maintain files and records so they remain updated and easily accessible
• Answer the phone to take messages or redirect calls to appropriate colleagues
• Utilize office appliances such as photocopiers, printers, etc., and computers for word processing, spreadsheet creation, etc.
• Undertake basic bookkeeping tasks such as verifying money, reconciling tills, and preparing deposits.
• Perform office compliance procedures on a regular basis (monthly, quarterly, etc.)
• Monitor stocks of office supplies (paper clips, stationery, etc.) and reorder when needed
• Perform other office duties as assigned by the Store Manager
• ***Office Managers and Office Workers are additionally responsible for the front-end operation in the absence of the Front-End Managers.

This position is full-time with comparable pay.