Medical Front Desk Receptionist

Medical Front Desk ReceptionistThe Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education. Essential Functions/Responsibilities (other duties may be assigned):Greet patients upon arrival and address questions and concernsAnswer incoming calls, provide information, transfer calls, and take messages as neededSchedule appointments and manage multiple provider calendarsRegister new patients and update existing patient demographics and financial informationFacilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staffMaintain and update patient records through data entry, faxing, and scanningCollect payments, including deductibles, coinsurance, balances, copays, and sales of OTC itemsReview and update accounts receivable/payable changes since prior visitsMaintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordinglyMonitor office supply inventory, place orders, and coordinate equipment maintenance and serviceVerify insurance eligibility, referrals, and authorizations in preparation for next-day appointmentsPrepare and process daily reports, deposit slips, and upload financial records to shared filesReview billing claims and denials; gather required information from providers or patients to resolve issuesSupport additional office tasks and projects as neededRequired Skills and Experience:High School Diploma or GED equivalent2+ years of administrative support experience in a medical environment preferredKnowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferredExcellent customer service and interpersonal skillsAbility to establish and maintain effective working relationships with patients, coworkers, and the publicStrong communication, multi-tasking, and problem-solving skillsAbility to thrive in a fast-paced and demanding work environmentStrong attention to detail and a commitment to achieving high levels of patient satisfactionAbility to maintain confidentiality and uphold HIPAA compliance at all timesSound judgment and discretion in handling sensitive informationTeam-oriented mindset, flexibility, and a willingness to learnProficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systemsBenefits Offered:Health Insurance (Single & Family plans available)Life InsuranceDisability Insurance401(k) Plan with Company MatchEmployee Discount ProgramPaid Time Off (PTO)Paid HolidaysEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.