Medical Office Assistant for Mental Health Office

Job Description

Job Description

Overview

At Equanimity Integrated Behavioral Health and Wellness LLC we are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our clients. Our employees contribute directly to the growth and success of our practice. We strongly believe that the manner in which our clients and customers are treated by our employees is as important as the services provided by the doctor.

 

 

Responsibilities

• Provide gracious, thorough, compassionate, and efficient customer service to meet the client's needs via face-to-face communication, phone, email or fax.
• Follow all procedures for complete and accurate check-in and check-out of clients.
• Schedule follow-up and new client appointments and set up reminder notifications.
• Identify, research, and resolve client requests.
• Obtain demographic, medical histories, and current medication information from clients; verify client information; check insurance eligibility.
• Prepare the office for the professional staff and clients, and assist providers as needed.
• Obtain prior authorization for both prescriptions and procedures in a timely manner.
• Assist billing department with all medical insurance claims for resolution and payment. Resolve any incoming inquiries or payment denials from insurance providers for payment. Research, compile, and respond to documentation requests from insurance carriers in a timely basis. Contact insurance carriers to collect on open account balances.
• Maintain office supplies.

Qualifications

• Medical Assistant, Medical Receptionist, or Medical Office Assistant, REQUIRED.
• Medical billing and code experience a plus, but not necessary.
• Minimum of a high school diploma.
• Must have the ability to establish confidence and trust with clients.
• Must have the ability to remain calm and professional under pressure or stress.
• Have the ability to provide excellent customer service, communication, telephone, and grammar skills.
• Must have an empathetic and compassionate manner.
• Two or more years of experience in a medical position with patient contact is highly preferred.
• Experience using Opti Mantra preferred but not required.
• Knowledge of insurance plans is helpful.
• Knowledge of Google Calendar is helpful.
• Basic computer knowledge of Microsoft Office is required.
• Ability to perform as part of a team as well as work independently.

We will provide:

• Holiday bonus
• Free parking
• Friendly and team-oriented work environment where you are heard, respected and valued.
• Growth potential
• Relax and welcoming work environment.
• 401k match

Job Type: Full-time

Salary: $18.00 - $23.00 per hour

 

 

Benefits:

• 401(k)
• Continuing education credits
• Health Insurance
• Dental Insurance
• Vision insurance
• Life insurance
• Paid time off
• Professional development assistance
• Wellness program

Medical specialties:

• Psychiatry

Schedule:

• Monday - Friday 
• 9am - 6pm shift, 10am - 7pm shift

Work setting:

• Clinic
• In-person
• Office
• Outpatient

Education:

• High school or equivalent (Required)

Experience:

• EMR systems: 2 years (Experience using Opti Mantra preferred)

Ability to Relocate:

• Parkville, MD

Work Location: In person