Claims Representative

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sClaims and Real Estateteam is looking for qualified candidates to fill anopen Claims Representative position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description The Claims Representative is the first point of contact for customer introductions to the Claims department. The claims representative works closely with Claims Agents, handling all administrative tasks for Damage and Liability claims. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Hybrid work based out of Bellevue. Sets up new liability claims. Responds to customer inquiries via phone and/or email. Prepares billing statements to damagers. Sets up payment installment plans. Generates and maintains follow-up work queue for payment reminder notices. Prepares Promissory Notes and Confession of Judgments Prepares cost breakdown and billing detail documentation and follow-up information as needed Assists and supports other Claims Representatives with training new and existing team members Assists and supports department as needed. Performs other duties as assigned. Minimum Qualifications High school diploma or equivalent. Excellent written and verbal communication skills. At least 1 year experience in customer service and/or claims. Working knowledge of claims billing, collections and payment process. Critical thinking, problem-solving and analytical skills. Demonstrated working knowledge of Microsoft tools such as Word, Outlook and Excel. Excellent customer service skills. Ability to be flexible and adaptable and perform well in a fast paced, team environment. Desired Qualifications Previous insurance and/or claims experience. Experience with SAP. Utility experience a plus. At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector. The pay range for this position is$53,200.00-$82,600.00, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career pageWhy Work For Us (pse.com). Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr