Production Support Specialist

Job#: 3038907 Production Support Specialist Location: Charlotte, North Carolina (Onsite) Role Overview We are seeking a Production Support Specialist to play a critical role in supporting Finance applications. This position is responsible for ensuring the stability, resiliency, and scalability of production systems by combining traditional application support with modern SRE principles, including automation, intelligent monitoring, and continuous improvement. Key Responsibilities Lead day‑to‑day production operations across platforms including Informatica, Oracle, and Unix‑based systems. Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk. Manage batch scheduling and orchestration using Autosys, Quartz, or Airflow schedulers. Own incidents from triage and root cause analysis to resolution, communication, and prevention of recurrence. Support production services functions, including Incident/Problem Management, Change/Configuration Management, and Release Deployment Readiness. Create comprehensive documentation, runbooks, and knowledge‑transfer materials. Proactively identify production risks and drive incident, problem, and change management processes. Support heterogeneous environments that include Java applications, Unix shell scripting, Python, and Perl. Ensure all production services meet SLA thresholds for uptime, performance, and incident response. Act as the escalation point between business, development, and technology teams. Required Qualifications 3–6 years of production support experience in financial services, preferably in regulatory reporting. Experience supporting complex, real‑time, and batch‑oriented production environments. Technical Skills: Strong technical skills in Informatica, Unix/Windows OS, SQL, Oracle, and scripting languages (Shell, Python, Perl). Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys/Quartz/Airflow). Expertise in incident, problem, change, and request management processes. Preferred Qualifications Experience adopting automation frameworks and AI‑based productivity tools. Experience with data analytics and reporting tools such as Excel or Tableau. Ability to work a second shift and provide occasional off‑hours or weekend support. Self‑starter and innovative thinker, with the ability to lead or guide team members. Benefits Everforth Apex offers a range of benefits including medical, dental, vision, life, disability, and other insurance plans. Employees may participate in a 401(k) plan with company match, an ESPP, and a Health Savings Account. Additional supplemental benefits include an Employee Assistance Program, corporate discount savings program, and professional development opportunities such as on‑demand training and certification support. Equal Opportunity Employer Everforth Apex is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We consider qualified applicants with criminal histories in a manner consistent with applicable law. #J-18808-Ljbffr