MRI Patient Access Representative - PRN

MRI Patient Access Representative

Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Panorama Orthopedics & Spine Center, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.

Why UMP? UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that missiondelivering high-quality spine care in a thriving clinical environment.

About Panorama Orthopedics & Spine Center Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients' quality of life. As part of this team, you'll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Denverwhere your expertise can truly make a difference.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life's challenges
• Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays

Pay information: $18-$21/hour, based on experience

About the Role

We are looking for a friendly, organized, and detail-oriented MRI Patient Access Representative to support daily front desk operations for our imaging team. This role helps patients schedule appointments, complete registration, understand payment expectations, and access medical records. The ideal candidate is comfortable working in a fast-paced healthcare environment and enjoys providing excellent service to patients, providers, and coworkers.

What You'll Do

• Scheduling and Registration: Schedule MRI, CT, follow-up, and X-ray-only appointments as needed. Assist patients with registration, paperwork, appointment questions, and check-in support. Coordinate interpretation services when needed to support patient care.
• Insurance and Payments: Verify insurance authorizations and follow up as needed to help patients access care in a timely manner. Create patient estimates and explain benefit information clearly and professionally. Collect patient balances before or at the time of service.
• Medical Records Support: Use third-party systems to send and receive imaging studies from outside facilities. Prepare CDs for patients while following HIPAA and medical release requirements. Upload outside reports, faxes, emails, and other documentation into the EMR system. Communicate record status updates to the appropriate members of the patient care team.
• Customer Service and Team Support: Provide courteous, timely service to patients, coworkers, supervisors, and physicians. Respond to routine requests within 24 hours whenever possible and urgent requests as quickly as possible. Help minimize unnecessary call transfers by serving as a knowledgeable first point of contact. Maintain knowledge of supported orthopedic specialties and associated providers.

Requirements

• High school diploma or GED required.
• Two years of medical office or customer service experience preferred.
• Knowledge of EMR systems, especially EPIC, is a plus.
• Knowledge of HIPAA and OSHA requirements is a plus.
• Strong computer, communication, interpersonal, hospitality, and customer service skills.
• Ability to multitask, prioritize, remain calm under pressure, and work with minimal supervision.

Schedule and Work Environment

• This position works in a fast-paced healthcare setting. Hours may vary, and evening or Saturday shifts may be required.
• Ability to sit for prolonged periods while working at a desk and computer.
• May assist with moving or supporting patients as they turn, stand, or walk with assistance.
• Assist patients with changing and getting ready for their MRI exam, following safety and privacy guidelines.
• Ability to communicate by phone and in writing with patients and coworkers.
• Ability to read, understand, and follow oral and written instructions, including daily use of Microsoft Outlook and Teams.

Panorama Orthopedics & Spine Center