Remote Workforce Management Systems Analyst

Do you want to work for a company that Forbes named one of the Top 50 Most Innovative Companies? Are you looking to fast-track your career with one of LinkedIn's top companies in the U.S.? If so, keep reading! Title of Job: Remote Workforce Management Systems Analyst Location: REMOTE (anywhere in the US) CSI Companies is hiring a Remote Workforce Management Systems Analyst for our Fortune 100 healthcare client in Minnetonka, MN. This job can be worked from anywhere in the US as long as you have high speed internet and a distraction-free home office area. Job Summary
The Remote Workforce Management Systems Analyst is primarily responsible for ensuring accurate scheduling, system performance, and seamless user experience across workforce operations. This role partners closely with Workforce Management, Operations, and IT teams to maintain system integrity, support enhancements, and drive process improvements and automation initiatives. Pay : $25 - 30 an hour based on experience (overtime will be paid at 1.5 times the normal hourly pay rate).

Hours: Full Time - Monday-Friday Normal Business Hours (Ex. 8am-5pm, 7:30-4pm etc.) Why this Opportunity?

• Top ranked company in Fortune's "World's Most Admired Companies" 14 years in a row .
• This healthcare client is ranked number one in key attributes of reputation:
  • Innovation
  • People management
  • Social responsibility
  • Quality of Management
  • Financial soundness
  • Long-term investment value
  • Quality of products
  • Services and global competitiveness

Status: Long Term Consultant. Long term consultant, no end date, with good job stability. There is always potential for conversion to FTE status with the client for the right employee upon business needs. Almost all of the positions within this client start off as a consultant due to being a Fortune 100 company.

Effective Date / Tentative Start Date: Interviewing Immediately Job Duties:

• Administer and maintain the NICE IEX platform, including employee setup, skill assignments, scheduling, and exception management
• Monitor system performance, troubleshoot issues, and coordinate resolutions with internal teams and vendors
• Configure and update the system to support evolving business needs, including participation in testing and deployment of enhancements
• Manage and resolve support requests, incidents, and intake tickets with clear communication and timely follow-through
• Partner with Workforce Management, Operations, IT, and related teams to support system usage, onboarding, and integrations (e.g., ACD systems)
• Produce and analyze reports to identify trends, improve scheduling accuracy, and optimize workforce performance
• Identify and implement process improvements, including automation opportunities, to increase efficiency and reduce manual work
• Support ongoing system initiatives such as migrations, performance optimization, and stability efforts

Requirements

• 3+ years of experience in workforce management, scheduling systems, or related system administration
• Associate's Degree or higher
• Hands-on experience with NICE IEX, including configuration, support, and issue resolution
• Strong Excel and data analysis skills, with the ability to interpret data and drive actionable insights
• Proven ability to troubleshoot issues, manage competing priorities, and work independently in a cross-functional environment
• A reliable high-speed internet connection (the faster the better!)
• Ability to pass a background check and drug test
• Private, quiet, and distraction-free workspace in a room with a closed-door

Highly Preferred

• Large corporation experience
• Health plan / managed care / healthcare industry experience
• Familiarity with tools such as Tableau, SQL, SharePoint, or Visio
• Experience with automation, process improvement, or project management initiatives
• Exposure to Intradiem or real-time workforce automation tools

WHO SHOULD APPLY?
If you have experience with NICE IEX or other workforce management platforms, scheduling systems, workforce optimization, or process improvement and automation, we would love for you to apply! Apply to become part of the team that is not only changing people's lives for the better but changing the health care system for the next generations to come. About Us

The CSI Companies is a recruiting firm established in 1994 that has been awarded "Best of Staffing" for 8 years in a row. We provide outstanding services to the world's leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.

Benefits Offered:

• Weekly pay
• Medical, dental, and vision coverage
• Voluntary Life and AD&D coverage
• Paid Training
• Opportunity for advancement upon performance and availability

APPLY NOW and a recruiter will be in touch with you to schedule a phone screening! #VMSLL