Customer Service Representative

Inbound Customer Service Representative

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

This is an in-office role based out of Jacksonville, FL office. Work hours are 9:30am to 6:00pm EST.

The Opportunity

As an inbound Customer Service Representative, you are responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties.

What You Will Do:

• Responsible for answering an average of 70 - 100 in-bound phone calls daily. Required at times to initiate outbound calls to process work.
• Interact directly with the patients, caregivers, physicians, or law enforcement official parties in a professional manner.
• Be able to adhere to the 9:30pm 6pm schedule. The end time is after the last call is answered in the queue.
• Other duties as assigned.

What You Will Need to Succeed:

• One year of call center experience
• High school diploma or equivalent is required
• Attention to detail
• Problem solving
• Oral communication
• Judgment
• Customer service orientation
• Listening/comprehension
• Multi-task oriented approach
• Keyboard dexterity

Physical Activities/Working Conditions: Ability to sit for extended periods of time, type on the computer while using a headset.

What We Offer:

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Paid Time off
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
• The chance to make a significant impact on the delivery of government services and the lives of citizens

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by applicable law.