Dealer Communications Coordinator

Job Description

Job Description

We are seeking a Dealer Communications Coordinator to support a growing sales and customer service team within a custom manufacturing environment. This position will serve as an important point of contact between customers and internal teams, helping ensure clear communication around orders, delivery timelines, product availability, and service needs.

The ideal candidate is a strong communicator who is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. This role combines customer service, order management, sales support, communications, and project coordination .

Key Responsibilities:

• Communicate directly with customers regarding orders, delivery dates, shortages, delays, and other service needs
• Provide timely updates and help resolve or de-escalate customer concerns
• Process and maintain customer orders while ensuring all supporting documentation is accurate and complete
• Work closely with sales, customer service, production, and other internal departments to support customer needs
• Support sales initiatives and activities that contribute to pipeline and revenue growth
• Assist with email, digital marketing, social media, and promotional campaigns
• Help develop customer communications, presentations, training materials, and other sales-support resources
• Conduct basic product, market, and competitive research
• Maintain customer communication records, procedures, and other departmental documentation
• Proofread written materials for grammar, accuracy, consistency, and brand standards
• Maintain promotional and collateral material inventory
• Manage multiple projects and priorities while meeting deadlines

Qualifications:

• High school diploma or equivalent required
• 2+ years of professional customer-facing experience in customer service, sales, communications, account support, or a related environment
• Strong written and verbal communication skills
• Ability to remain professional and composed when working through difficult customer situations
• Strong organization, problem-solving, and multitasking abilities
• Ability to work independently while collaborating with a team
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Manufacturing, industrial, or mechanical-product experience is a plus, but not required

\nCompany Description

Storm Search is an industry leading Accounting/Finance, Supply Chain Recruiting, IT, Manufacturing, and Engineering Search Firm specializing in Direct Hire, Contract, and Contract-to-Hire placements. Storm Search brokers candidates at the top of their game with organizations seeking simply the best talent on the market.

Top talent is challenging to land and Storm Search specializes in placing candidates that can alter the trajectory of an organization at the C-Suite, Staff, and Management tier. Storm Search understands that talent is not just a skill set, but an all-encompassing individual that meets and exceeds the expectations with skills and its cultural contributions.

Storm Search, your solution to smooth sailing.

Company Description

Storm Search is an industry leading Accounting/Finance, Supply Chain Recruiting, IT, Manufacturing, and Engineering Search Firm specializing in Direct Hire, Contract, and Contract-to-Hire placements. Storm Search brokers candidates at the top of their game with organizations seeking simply the best talent on the market. \r\n\r\nTop talent is challenging to land and Storm Search specializes in placing candidates that can alter the trajectory of an organization at the C-Suite, Staff, and Management tier. Storm Search understands that talent is not just a skill set, but an all-encompassing individual that meets and exceeds the expectations with skills and its cultural contributions.\r\n\r\nStorm Search, your solution to smooth sailing.