Customer Success Analyst (split shift 3 pm - 11 pm)

Job Title

WE OFFER A COMPETITIVE WAGE:

• Sign on Bonus $1500/Referral bonus/Quarterly Bonus
• Paid life insurance/short term/long term disability
• 401K
• 2 weeks' vacation
• Branded work attire/steel toes/prescription safety glasses
• Tuition Reimbursement
• Safety Driven Culture

ESSENTIAL JOB FUNCTIONS

• Develop and maintain solid customer relationships for assigned accounts
• Function as a liaison between our customers and Carlex plant management
• Analyze and communicate customer orders and priorities as received via EDI, E-mail or telephone
• Manage and prepare documents for incoming and outgoing shipments
• Work closely with production, shipping, receiving and management team to ensure successful adherence to customers' requirements
• Coordinate transportation with assigned Logistic companies
• React appropriately and in a timely manner to all customer & material issues
• Provide internal support to the Materials group as required
• Cross train with other analysts on the team
• Assist in the launch and set up of new parts for respective customers
• Assist in maintaining rack inventory
• Set up expedite service when issues arise with transportation delays or material losses
• Monitor EDI order and resolve potential disruptions to scheduled customer shipments
• Assist with optimizing shipment management

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft Project
• Self-directed & results oriented
• Strong technical background in distribution and Logistics
• Hands-on approach to problem solving and analysis
• Excellent Analytical Skills
• Clear and systematic thinking with the ability to execute
• Able to manage, prioritize, and execute competing, time-sensitive duties
• Ability to manage & order material & supplies from outside sources as required
• Ability to access customer websites/portals
• Knowledge of inventory control systems
• Ability and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and Trust

REQUIREMENTS

• Education: High School Diploma or equivalent required and 4+ years of equivalent experience. Bachelor's Degree in Business preferred
• Years of Experience: 4+ years of experience as a Customer Liaison or Service Analyst. Tier 1 Automotive experience preferred
• Other Requirements: Work beyond the traditional 40 hours per week may be required as work load or projects dictate, including weekends and holidays

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.